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Business 20ft from live Fibre Cabinet but no Fibre available?

  • 16-01-2019 11:46am
    #1
    Morf3h
    Registered Users, Registered Users 2 Posts: 480 ✭✭


    Hi could you please look into this? I'm currently being told by tech support that my number/address can only handle 20MB broadband, yet I am almost 20m from the nearest live Fibre cabinet according to the Rollout Map. 

    Thanks


Comments

  • #2
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    Morf3h wrote: »
    Hi could you please look into this? I'm currently being told by tech support that my number/address can only handle 20MB broadband, yet I am almost 20m from the nearest live Fibre cabinet according to the Rollout Map. 

    Thanks
    Hi there Morf3h.

    If you could PM me your eir code I would be happy to check this for you.

    Thank you.
    -Ahren


  • #3
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,580 ✭✭✭✭fritzelly


    There maybe a cabinet 20m from you but it doesn't mean you are connected to it - you could be connected to another cab a kilometer away.  Cabs are added into an area to support more connections but they won't move existing connections.
    Tech support do a test on the line and the report back is basically spot on for what your line supports


  • #4
    Morf3h
    Registered Users, Registered Users 2 Posts: 480 ✭✭Morf3h


    Fair enough but how can I see a timeline or lobby someone to get the building upgraded? It’s a 6-storey office block in Dun Laoghaire. People are begging the management company to let them use a satellite on the roof. It’s getting ridiculous.


  • #5
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,580 ✭✭✭✭fritzelly


    A timeline for what?
    Any existing connections will not be changed, maybe if you asked for a new line you might get connected to the nearer cab but there may not even be any FTTC capacity in the cab or there could already be spare connections there connected to the further cab not being used that would be used instead.

    Your only real hope is that they will start the fibre rollout in urban areas soonish.


  • #6
    Morf3h
    Registered Users, Registered Users 2 Posts: 480 ✭✭Morf3h


    fritzelly wrote: »
    Your only real hope is that they will start the fibre rollout in urban areas soonish.
    Surely that's what the Rollout Map shows? Most of Dublin City is already covered in the green shading, including my area. There are 10 live cabinets within a 1km radius, 2 under construction and another 2 planned!


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  • #7
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,580 ✭✭✭✭fritzelly


    Morf3h wrote: »
    fritzelly wrote: »
    Your only real hope is that they will start the fibre rollout in urban areas soonish.
    Surely that's what the Rollout Map shows? Most of Dublin City is already covered in the green shading, including my area. There are 10 live cabinets within a 1km radius, 2 under construction and another 2 planned!
    Urban FTTH


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