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Unable to update payment details via myeir

  • 18-01-2019 12:18pm
    #1
    Gaz
    Registered Users, Registered Users 2 Posts: 1,587 ✭✭✭


    Hi, 

    I am trying to update my payment details via the "My Profile" section of the MyEir website. I have tried multiple times this week but it just keeps spinning "Updating Direct Debit ..." and never completes.

    Is there an issue with your site or perhaps my account ? (I tried calling but your waiting times are disgraceful)


Comments

  • #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Gaz wrote: »
    Hi, 

    I am trying to update my payment details via the "My Profile" section of the MyEir website. I have tried multiple times this week but it just keeps spinning "Updating Direct Debit ..." and never completes.

    Is there an issue with your site or perhaps my account ? (I tried calling but your waiting times are disgraceful)
    Hi there Gaz,

    I am sorry to hear about this. Some of our customers are currently experiencing some technical difficulty with the app, this is being looked into.

    I understand that this can be frustrating, however, I would suggest contacting our Customer Care department either via our webchat here or by calling them on 1901. They will be able to assist you further with this query

    ~Kellie


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