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Switching from Eir - Need UAN

  • 22-01-2019 8:15pm
    #1
    Mondeo10
    Registered Users Posts: 21 ✭


    So after trying to contact Eir unsuccessfully on a number of occasions, spending hours on hold, it seems it is impossible!

    Today after contacting online chat to be told to phone 1901 and spending almost 3 hours waiting for someone to answer I’ve given up.

    I am switching company and all I need is my UAN’s, the new provider tells me that I have incorrect UAN’s and they cannot complete the switch until I receive the correct ones!

    Can you provide me my UAN’s please so I don’t have to spend hours trying to contact 1901 who seem to never answer.

    Thank you


Comments

  • #2
    Emmersonn
    Banned (with Prison Access) Posts: 1,128 ✭✭✭Emmersonn


    Log in to My Éir  Go to My Bills, Scroll down to Account Information, UAN show.


  • #3
    Mondeo10
    Registered Users Posts: 21 ✭Mondeo10


    Emmersonn wrote: »
    Log in to My Éir  Go to My Bills, Scroll down to Account Information, UAN show.

    I’ve done all that, I’m been told there is an incorrect UAN, maybe the broadband? I have the 2 UAN’s and my CRN but there is something incorrect.

    I received the UAN and CRN from Eir over the phone because My Bills seems to work sporadically.

    I now have to now double check them all and see if one is wrong unfortunately.


  • #4
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Mondeo10 wrote: »
    Emmersonn wrote: »
    Log in to My Éir  Go to My Bills, Scroll down to Account Information, UAN show.

    I’ve done all that, I’m been told there is an  incorrect UAN, maybe the broadband? I have the 2 UAN’s and my CRN but there is something incorrect.

    I received the UAN and CRN from Eir over the phone because My Bills seems to work sporadically.

    I now have to now double check them all and see if one is wrong unfortunately.
    Hi there Mondeo10,

    I am sorry to hear of the trouble you had in getting your UAN. 

    Emmersonn is correct, you can find this on my eir or if you have any bills from us you will see that your UAN number is printed on the top beside your account number.

    Can I just check if you now have the correct one?

    ~Kellie


  • #5
    Steph2207
    Registered Users Posts: 4 ✭Steph2207


    eir: Kellie wrote: »
    Hi there Mondeo10,

    I am sorry to hear of the trouble you had in getting your UAN. 

    Emmersonn is correct, you can find this on my eir or if you have any bills from us you will see that your UAN number is printed on the top beside your account number.

    Can I just check if you now have the correct one?

    ~Kellie

    Hi Kellie I am now having the same issue I have my 2 UAN numbers and also my CRN but sky are telling me the CRN is incorrect can you help me please as I work 9-5 and can’t sit for hours on hold to 1901


  • #6
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Steph2207 wrote: »
    eir: Kellie wrote: »
    Hi there Mondeo10,

    I am sorry to hear of the trouble you had in getting your UAN. 

    Emmersonn is correct, you can find this on my eir or if you have any bills from us you will see that your UAN number is printed on the top beside your account number.

    Can I just check if you now have the correct one?

    ~Kellie

    Hi Kellie I am now having the same issue I have my 2 UAN numbers and also my CRN but sky are telling me the CRN is incorrect can you help me please as I work 9-5 and can’t sit for hours on hold to 1901
    Hi Steph2207, 

    My apologies for the delay in responding. 

    Did you get an answer to your query? 

    Grainne


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