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Slow 4G speeds

  • 23-01-2019 6:36pm
    #1
    KERSPLAT!
    Closed Accounts Posts: 31,152 ✭✭✭✭


    Hi there,

    Any reason for the huge drop off in speeds from EIR? I'm in Blanch and the coverage and speeds have been good up until a few weeks ago. See image. Crazy slow and unusable

    Anyone else seeing this or can Eir advise of an issue?

    Thanks


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    KERSPLAT! wrote: »
    Hi there,

    Any reason for the huge drop off in speeds from EIR? I'm in Blanch and the coverage and speeds have been good up until a few weeks ago. See image. Crazy slow and unusable

    Anyone else seeing this or can Eir advise of an issue?

    Thanks
    Hi KERSPLAT, 

    Sorry to hear your speeds have dropped. 

    I would advise contacting our technical team to get this investigated. They can be contacted here or by calling 1890260260

    Thanks, 
    Grainne


  • #3
    Anthonylfc
    Banned (with Prison Access) Posts: 282 ✭✭Anthonylfc


    why are you even hear ? if all you say is ring the support team etc 

    every rep is like this 


  • #4
    KERSPLAT!
    Closed Accounts Posts: 31,152 ✭✭✭✭KERSPLAT!


    eir: Grainne wrote: »
    Hi KERSPLAT, 

    Sorry to hear your speeds have dropped. 

    I would advise contacting our technical team to get this investigated. They can be contacted here or by calling 1890260260

    Thanks, 
    Grainne

    Your chat can't help and the phones have a queue about a half hour long...


  • #5
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    KERSPLAT! wrote: »
    eir: Grainne wrote: »
    Hi KERSPLAT, 

    Sorry to hear your speeds have dropped. 

    I would advise contacting our technical team to get this investigated. They can be contacted here or by calling 1890260260

    Thanks, 
    Grainne

    Your chat can't help and the phones have a queue about a half hour long...
    Hi there KERSPLAT,

    I would suggest if you haven't done so already try turning your phone off and on for at least 5 minutes to allow the phone to reboot. Alternatively, if you could try your SIM in a different handset you will be able to determine whether the issue is with the phone or the SIM card. Sometimes it can be due to an older SIM, maybe if you try to get a new SIM from the store they will be able to do a SIM swap for you, allowing you to keep your number on an updated SIM.

    ~Kellie


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