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Can't get through to cancel broadband

  • 24-01-2019 12:32pm
    #1
    charliepsmith
    Registered Users Posts: 8 ✭


    Hi,  
    I was wondering can anybody help me out. I want to cancel my broadband because I have finished my deal and it is now too expensive. I have tried the phone number but have been waiting for over 45 minutes with no answer. I also tried to switch to sky but they cannot switch me because I am one of the customers who has fibre to the door but my phone still runs through the copper line. Therefore I am stuck. 
    Thanks
    Charlie


Comments

  • #2
    endofrainbow
    Registered Users, Registered Users 2 Posts: 2,736 ✭✭✭endofrainbow


    charliepsmith wrote: »
    Hi,  
    I was wondering can anybody help me out. I want to cancel my broadband because I have finished my deal and it is now too expensive. I have tried the phone number but have been waiting for over 45 minutes with no answer. I also tried to switch to sky but they cannot switch me because I am one of the customers who has fibre to the door but my phone still runs through the copper line. Therefore I am stuck. 
    Thanks
    Charlie
    I had the same issue with them - try contacting them on FB if you can.


  • #3
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    charliepsmith wrote: »
    Hi,  
    I was wondering can anybody help me out. I want to cancel my broadband because I have finished my deal and it is now too expensive. I have tried the phone number but have been waiting for over 45 minutes with no answer. I also tried to switch to sky but they cannot switch me because I am one of the customers who has fibre to the door but my phone still runs through the copper line. Therefore I am stuck. 
    Thanks
    Charlie
    Hi charliepsmith, 

    Sorry to hear you want to cancel your account. 

    Details on how to cancel your account can be found here

    Grainne


  • #4
    charliepsmith
    Registered Users Posts: 8 ✭charliepsmith


    It's a bit of a joke. One of Ireland biggest telecommunications companies and you have to post a letter to get them to cancel your broadband. Been waiting for days on the phone line. Can't get to speak to anybody. I suppose they hope you will get fed up and just stay with them. I shouldn't be surprised, this is Ireland after all. I must run to the post office and send the letter.


  • #5
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    charliepsmith wrote: »
    It's a bit of a joke. One of Ireland biggest telecommunications companies and you have to post a letter to get them to cancel your broadband. Been waiting for days on the phone line. Can't get to speak to anybody. I suppose they hope you will get fed up and just stay with them. I shouldn't be surprised, this is Ireland after all. I must run to the post office and send the letter.
    Hi charliepsmith, 

    All of the steps to cancel an account were outlined in the link I put in my last post. 

    These are the only ways that you can request for your account to be cancelled. 

    Thanks, 
    Grainne


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