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When will your mobile app support Android 9?

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  • 25-01-2019 10:11am
    #1
    felimd
    Registered Users Posts: 40 ✭


    I recently upgraded my phone to Android 9.0 and your app no longer works. When will it support this latest version of Android?  Thanks.


Comments

  • Options
    #2
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi felimd,

    Thanks for getting in touch.

    We will check this with our development team for you now.

    Thanks,

    Lorna


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    #3
    felimd
    Registered Users Posts: 40 ✭felimd


    Bank of Ireland: Lorna wrote: »
    Hi felimd,

    Thanks for getting in touch.

    We will check this with our development team for you now.

    Thanks,

    Lorna

    Any update on this?


  • Options
    #4
    Bank of Ireland: John
    Closed Accounts Posts: 204 ✭✭Bank of Ireland: John


    felimd wrote: »

    Any update on this?

    Hi Felimd,

    We have raised this with our development team and we will come back to you shortly with their response. Apologies for any inconvenience. In the mean time you can access your 365 online account via a website.

    Thanks.

    John


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    #5
    felimd
    Registered Users Posts: 40 ✭felimd


    Still no answer for me?  This is day 4 now since I asked, does it really take this long to get an answer?  Android 9 has been out since August last year.....


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    #6
    gr1980
    Registered Users Posts: 29 ✭gr1980


    The app is ridiculously outdated, unless I'm reading the page completely wrong it was last updated in August 2017.  

    Why is it taking so long?  Other banks constantly update their apps and services, you are now 15 months behind with your Android app.  


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    #7
    antodeco
    Registered Users, Subscribers Posts: 13,501 ✭✭✭✭antodeco


    What error are you getting? I'm on Android 9 and it works fine.


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    #8
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    felimd wrote: »
    Still no answer for me?  This is day 4 now since I asked, does it really take this long to get an answer?  Android 9 has been out since August last year.....


    Hi felimd,

    We're sorry you're unhappy with our response time. We do our best to reply as quickly as possible however, some queries may take longer if we need to contact other areas within Bank of Ireland, this is advised in our Boards Charter.

    Our support team have advised that you should be able to by pass any warning or error message and continue on to the app. We are currently conducting testing on this to have the Mobile App fully compatible with Android 9.0 shortly.

    Thanks
    Tara


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