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25-01-2019 4:48pm#1Hi, Been trying to make some simple changes to my account but cant get in touch. Can you please help? Here has been my day so far.
A) Called 1901, after 40 minutes got through to someone who couldn't let me know the status of my contract, transferred to technical team. 20 minutes on hold and phone cut off.
Went to store, told to dial 1901. Left store.
C) Called 1901 40 minutes on hold, phone died.
E) Went to Webchat
Hello! Next available customer representative will be with you shortly.
Representative Mithun has joined the session
Mithun
[?15?:?00?:?35]
Hello XXX, for contacting eir fixed care web chat. My name is Mithun. How can I help you?
You
[?15?:?02?:?31]
Hi I would like to cancel my fixed line broadband, tv and landline package. I would like to keep the two mobile phone numbers live on the account on sim only plans.
Mithun
[?15?:?04?:?17]
I am sorry, I have limited access regarding service termination, for this I request you to please call on 1901, they will help you with this, you need to pay 30 days notice period and need to pay the rental for the remaining month if you are under contract.
You
[?15?:?05?:?01]
I understand. I was onto them and then got cut off and again on hold for 30 minutes. Is there no other way?
You
[?15?:?05?:?27]
I also went into a store but they couldn't help
Mithun
[?15?:?06?:?43]
I am sorry, there is no other way to cancel the account, please call again, you will surely be connected.
F)Called 1901 from charged phone. 32 minutes on hold phone cut off.
G) Called 1901, tried to enter my number, multiple times, robot said "goodbye".
H) This post
I) Starting to google "is Eir still in business"0
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Hi RiamfadaHi, Been trying to make some simple changes to my account but cant get in touch. Can you please help? Here has been my day so far.
A) Called 1901, after 40 minutes got through to someone who couldn't let me know the status of my contract, transferred to technical team. 20 minutes on hold and phone cut off. Went to store, told to dial 1901. Left store.
C) Called 1901 40 minutes on hold, phone died.
E) Went to Webchat
Hello! Next available customer representative will be with you shortly.
Representative Mithun has joined the session
Mithun
[?15?:?00?:?35]
Hello XXX, for contacting eir fixed care web chat. My name is Mithun. How can I help you?
You
[?15?:?02?:?31]
Hi I would like to cancel my fixed line broadband, tv and landline package. I would like to keep the two mobile phone numbers live on the account on sim only plans.
Mithun
[?15?:?04?:?17]
I am sorry, I have limited access regarding service termination, for this I request you to please call on 1901, they will help you with this, you need to pay 30 days notice period and need to pay the rental for the remaining month if you are under contract.
You
[?15?:?05?:?01]
I understand. I was onto them and then got cut off and again on hold for 30 minutes. Is there no other way?
You
[?15?:?05?:?27]
I also went into a store but they couldn't help
Mithun
[?15?:?06?:?43]
I am sorry, there is no other way to cancel the account, please call again, you will surely be connected.
F)Called 1901 from charged phone. 32 minutes on hold phone cut off.
G) Called 1901, tried to enter my number, multiple times, robot said "goodbye".
H) This post
I) Starting to google "is Eir still in business"
Unfortunately we are unable to cancel accounts via our social media channels. You can find details on how to cancel your account here. If there is anything else I can help you with, please don't hesitate to contact me further.
~Linzi0 -
Linzi,eir: Linzi wrote: »
Hi RiamfadaHi, Been trying to make some simple changes to my account but cant get in touch. Can you please help? Here has been my day so far.
A) Called 1901, after 40 minutes got through to someone who couldn't let me know the status of my contract, transferred to technical team. 20 minutes on hold and phone cut off. Went to store, told to dial 1901. Left store.
C) Called 1901 40 minutes on hold, phone died.
E) Went to Webchat
Hello! Next available customer representative will be with you shortly.
Representative Mithun has joined the session
Mithun
[?15?:?00?:?35]
Hello XXX, for contacting eir fixed care web chat. My name is Mithun. How can I help you?
You
[?15?:?02?:?31]
Hi I would like to cancel my fixed line broadband, tv and landline package. I would like to keep the two mobile phone numbers live on the account on sim only plans.
Mithun
[?15?:?04?:?17]
I am sorry, I have limited access regarding service termination, for this I request you to please call on 1901, they will help you with this, you need to pay 30 days notice period and need to pay the rental for the remaining month if you are under contract.
You
[?15?:?05?:?01]
I understand. I was onto them and then got cut off and again on hold for 30 minutes. Is there no other way?
You
[?15?:?05?:?27]
I also went into a store but they couldn't help
Mithun
[?15?:?06?:?43]
I am sorry, there is no other way to cancel the account, please call again, you will surely be connected.
F)Called 1901 from charged phone. 32 minutes on hold phone cut off.
G) Called 1901, tried to enter my number, multiple times, robot said "goodbye".
H) This post
I) Starting to google "is Eir still in business"
Unfortunately we are unable to cancel accounts via our social media channels. You can find details on how to cancel your account here. If there is anything else I can help you with, please don't hesitate to contact me further.
~Linzi
How may people are answering the phones in the loyalty team?0 -
On average you have to wait an hour or so listening to the distorted crackly waiting music. I hung up after an hour or so.
Linzi,eir: Linzi wrote: »
Hi RiamfadaHi, Been trying to make some simple changes to my account but cant get in touch. Can you please help? Here has been my day so far.
A) Called 1901, after 40 minutes got through to someone who couldn't let me know the status of my contract, transferred to technical team. 20 minutes on hold and phone cut off. Went to store, told to dial 1901. Left store.
C) Called 1901 40 minutes on hold, phone died.
E) Went to Webchat
Hello! Next available customer representative will be with you shortly.
Representative Mithun has joined the session
Mithun
[?15?:?00?:?35]
Hello XXX, for contacting eir fixed care web chat. My name is Mithun. How can I help you?
You
[?15?:?02?:?31]
Hi I would like to cancel my fixed line broadband, tv and landline package. I would like to keep the two mobile phone numbers live on the account on sim only plans.
Mithun
[?15?:?04?:?17]
I am sorry, I have limited access regarding service termination, for this I request you to please call on 1901, they will help you with this, you need to pay 30 days notice period and need to pay the rental for the remaining month if you are under contract.
You
[?15?:?05?:?01]
I understand. I was onto them and then got cut off and again on hold for 30 minutes. Is there no other way?
You
[?15?:?05?:?27]
I also went into a store but they couldn't help
Mithun
[?15?:?06?:?43]
I am sorry, there is no other way to cancel the account, please call again, you will surely be connected.
F)Called 1901 from charged phone. 32 minutes on hold phone cut off.
G) Called 1901, tried to enter my number, multiple times, robot said "goodbye".
H) This post
I) Starting to google "is Eir still in business"
Unfortunately we are unable to cancel accounts via our social media channels. You can find details on how to cancel your account here. If there is anything else I can help you with, please don't hesitate to contact me further.
~Linzi
How may people are answering the phones in the loyalty team?0 -
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