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Number port fiasco P2

  • 29-01-2019 4:26pm
    #1
    whitelightrider
    Registered Users, Registered Users 2 Posts: 3,100 ✭✭✭


    Ok Eir, it seems like you are ignoring both my thread here, and the PM that I have sent.

    Here is the link to the original post - https://www.boards.ie/ttfthread/2057935116

    There is no reason as to why Eir cannot port my number back from Imagine, according to the Imagine team.  So why are you not doing it???  Ive tried multiple times to get through but I cant.

    Ive logged the case with ComReg - 485433.  This is beyond a joke.  If I cannot get my old number ported, then Ill be cancelling 


Comments

  • #2
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    whitelightrider wrote: »
    Ok Eir, it seems like you are ignoring both my thread here, and the PM that I have sent.

    Here is the link to the original post - https://www.boards.ie/ttfthread/2057935116

    There is no reason as to why Eir cannot port my number back from Imagine, according to the Imagine team.  So why are you not doing it???  Ive tried multiple times to get through but I cant.

    Ive logged the case with ComReg - 485433.  This is beyond a joke.  If I cannot get my old number ported, then Ill be cancelling 
    Hi whitelightrider.

    I completely understand your frustration.

    Unfortunately, we would be unable to assist with this you with this via this channel. You would need to contact our customer care team directly on 1901.

    Thank you.
    -Ahren


  • #3
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,580 ✭✭✭✭fritzelly


    Is your current connection PSTN? If so then you cannot get a virtual number port in and you would need to change your current service to VOBB.


  • #4
    whitelightrider
    Registered Users, Registered Users 2 Posts: 3,100 ✭✭✭whitelightrider


    fritzelly wrote: »
    Is your current connection PSTN? If so then you cannot get a virtual number port in and you would need to change your current service to VOBB.
    Im not sure what setup we have at this stage.  We have 2 UAN's - Broadband, and VoBB


  • #5
    whitelightrider
    Registered Users, Registered Users 2 Posts: 3,100 ✭✭✭whitelightrider


    eir: Ahren wrote: »
    whitelightrider wrote: »
    Ok Eir, it seems like you are ignoring both my thread here, and the PM that I have sent.

    Here is the link to the original post - https://www.boards.ie/ttfthread/2057935116

    There is no reason as to why Eir cannot port my number back from Imagine, according to the Imagine team.  So why are you not doing it???  Ive tried multiple times to get through but I cant.

    Ive logged the case with ComReg - 485433.  This is beyond a joke.  If I cannot get my old number ported, then Ill be cancelling 
    Hi whitelightrider.

    I completely understand your frustration.

    Unfortunately, we would be unable to assist with this you with this via this channel. You would need to contact our customer care team directly on 1901.

    Thank you.
    -Ahren
    Ahren, have you not read any of the posts in the forum????  Nobody can get through to the 1901 number.  And Im not wasting any more time trying to call you guys.  Ive lost almost 4 hours on hold with you up to now.  Why dont you folks call me for a change to get this sorted????  Its called Customer Care.


  • #6
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    whitelightrider wrote: »
    eir: Ahren wrote: »
    whitelightrider wrote: »
    Ok Eir, it seems like you are ignoring both my thread here, and the PM that I have sent.

    Here is the link to the original post - https://www.boards.ie/ttfthread/2057935116

    There is no reason as to why Eir cannot port my number back from Imagine, according to the Imagine team.  So why are you not doing it???  Ive tried multiple times to get through but I cant.

    Ive logged the case with ComReg - 485433.  This is beyond a joke.  If I cannot get my old number ported, then Ill be cancelling 
    Hi whitelightrider.

    I completely understand your frustration.

    Unfortunately, we would be unable to assist with this you with this via this channel. You would need to contact our customer care team directly on 1901.

    Thank you.
    -Ahren
    Ahren, have you not read any of the posts in the forum????  Nobody can get through to the 1901 number.  And Im not wasting any more time trying to call you guys.  Ive lost almost 4 hours on hold with you up to now.  Why dont you folks call me for a change to get this sorted????  Its called Customer Care.
    Hi whitelightrider.

    I completely understand your frustration. We are currently receiving a high volume of calls resulting in longer waiting times

    Unfortunately, we are unable to schedule callbacks here on this channel. To arrange or schedule a callback you would need to contact a member of our customer care team directly on 1901.

    Thank you.
    -Ahren


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