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Eir Customer Service - does it allow you to leave contracted

  • 30-01-2019 11:36am
    #1
    mirwillbeback
    Registered Users, Registered Users 2 Posts: 2,016 ✭✭✭


    Hi,

    As someone who works in an industry where we receive complaints I always try to give every chance to a product or company a chance before whinging, but Jesus Christ a line has to be drawn somewhere.

    In summary ;

    - internet on my phone is so slow and trying to stream anything results in constant buffering. Not the end of the world but as I use it for work it has a real impact
    - went to Eir store over 6 months ago, told me to just turn off and on again - surprise surprise no joy
    - left it for a few months as I thought maybe my work location was causing delay (Leopardstown)
    - moved to Dublin City Centre, still the same
    - called Eir, told me it was working fine
    - emailed Eir, no reply
    - webchat Eir - transferred 3 times, each time having to start with all data and details of problem again
    - still no resolution

    As I pay for this as part of the package and the service is not meeting the requirements am I entitled to break the contract as it is a two way agreement.


Comments

  • #2
    Riamfada
    Registered Users, Registered Users 2 Posts: 10,246 ✭✭✭✭Riamfada


    Eir is sort of like the Scientologists, its easy to get in, you lose a lot of money but you'll never been allowed to leave.


  • #3
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    mirwillbeback wrote: »
    Hi,

    As someone who works in an industry where we receive complaints I always try to give every chance to a product or company a chance before whinging, but Jesus Christ a line has to be drawn somewhere.

    In summary ;

    - internet on my phone is so slow and trying to stream anything results in constant buffering. Not the end of the world but as I use it for work it has a real impact
    - went to Eir store over 6 months ago, told me to just turn off and on again - surprise surprise no joy
    - left it for a few months as I thought maybe my work location was causing delay (Leopardstown)
    - moved to Dublin City Centre, still the same
    - called Eir, told me it was working fine
    - emailed Eir, no reply
    - webchat Eir - transferred 3 times, each time having to start with all data and details of problem again
    - still no resolution

    As I pay for this as part of the package and the service is not meeting the requirements am I entitled to break the contract as it is a two way agreement.
    Hi mirwillbeback, 

    Sorry to hear you are having problems with your phone. 

    Could you PM the following details? 
    1. make and model of your phone
    2. Registered Name
    3. Registered Address
    4. Account Number
    5. DOB
    6. Are you the Account Holder? 

    As soon as I get this information I will investigate this for you. 

    - Grainne


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