Ulsterbank ufirst removing benefits

griffdaddy

Ulsterbank have now removed mobile phone insurance fro this account, starting to wonder if its worth while having at all now. The 25% ticket discount is decent I suppose

frash

It's still worth it to me for the discount I get on the tracker mortgage but the phone insurance was a handy one to have.
I've claimed twice on it over the years so will need to look into alternatives.

The 25% off ticketmaster is amazing and has saved me thousands over the last 11 years.

WeleaseWoderick

Got the same letter in the post yesterday and really annoyed that they are removing the mobile phone insurance. I've actually had to get 2 phones replaced through the insurance previously so it probably the benefit I have gotten most use from.

The Ticketmaster discount is still great but don't get to go as many gigs these days so might not be worth the €15 per month fees at this stage.

griffdaddy

WeleaseWoderick wrote: »

Got the same letter in the post yesterday and really annoyed that they are removing the mobile phone insurance. I've actually had to get 2 phones replaced through the insurance previously so it probably the benefit I have gotten most use from.

The Ticketmaster discount is still great but don't get to go as many gigs these days so might not be worth the €15 per month fees at this stage.

It usually pays for itself with one trip a year to Electric Picnic but that letter yesterday was some amount of BS, a real half-hearted attempt to explain why they were being tight fckers.

frash

griffdaddy wrote: »

It usually pays for itself with one trip a year to Electric Picnic but that letter yesterday was some amount of BS, a real half-hearted attempt to explain why they were being tight fckers.

Agree
If they wanted to keep the benefit then they could have found another company to work with.

I suspect this is the beginning of the end

Phileas Frog

Do any other banks offer a similar extra benefit account?

Davy

Phileas Frog wrote: »

Do any other banks offer a similar extra benefit account?

Explore account with PTSB and AnPost Smart account (often known as not so smart account!)

jhansynk10

This is the 2nd benefit they've removed since I joined. They had a death benefit too which they got rid of. Saying that it's still good value with travel insurance, ticketmaster discount and all inclusive banking.

jhansynk10

Scratch that, it's actually the third benefit removed (Death benefit and Lifestyle manager were removed previously). I've written a letter of complaint to the below customer manager citing the N26 and Revolut black accounts as having similar benefits. if anyone is similarly t'd off then suggest you do the same.

Customer Services Manager
ufirst Membership Services
Sentinel House
Airspeed Road
Portsmouth
P03 5RF

Fatz1966

Ulsterbank are taking the Mickey (again). They induced us to take out their products years back and offered us this service as the inducement. They are now withdrawing it, bit by bit, as it is no longer profit-making. I believe it is a breach of their own T&C's as this is not 'altering' the service, it is 'discontinuing' it, because it is not worth them finding an alternative provider. I would urge you all to formally complain as it is a breach of contract and you are entitled to restitution.

RFOLEY1990

griffdaddy wrote: »

Ulsterbank have now removed mobile phone insurance fro this account, starting to wonder if its worth while having at all now. The 25% ticket discount is decent I suppose

does this apply to current or just new customers?

Fatz1966

RFOLEY1990 wrote: »

does this apply to current or just new customers?

All

jhansynk10

You can't get the Ufirst account anymore so it applies to existing customers only.
Write the old letter of complaint and see what comes back is what I say. If N26 and Revolut can find a provider, then surely Ulsterbank can too.

frash

jhansynk10 wrote: »

You can't get the Ufirst account anymore so it applies to existing customers only.
Write the old letter of complaint and see what comes back is what I say. If N26 and Revolut can find a provider, then surely Ulsterbank can too.

just so I'm clear in my complaint letter, what are they able to find a provider for?

which of the 3 removed services?

jhansynk10

N26 are able to provide a policy for purchases made with the card itself (basically if you buy your IPhone with the card provided by the bank it will be covered in regards to both theft and damage). Revolut provide a discount device insurance package on the black account, they also have a lifestyle manager (concierge). Allianz underwrite the insurance package for N26, not sure about Revolut.

griffdaddy

Does anyone know if we'll be hit with the fees that are being reintroduced?

JTMan

griffdaddy wrote: »

Does anyone know if we'll be hit with the fees that are being reintroduced?

The Ulster Bank fee changes announced today seem to effect the following products:
Current
Standard
Dual
Current Account Plus
Facility Accounts

Source: here.

Phileas Frog

RFOLEY1990 wrote: »

does this apply to current or just new customers?

There hasn't been such a thing as a "new" ufirstgold customer for years as they've withdrawn the product.

frash

Haven't booked a ticket on ticketmaster in a while now but now that I do I have to do the following.
Is this a new thing??

Dear XXXXXXX,



Thank you for notifying us that you have made a ticket booking via the Membership Services website.



So that we can credit your account with the cash back amount due we require some additional information about your booking (reference XXXXXXXXXX).





What do I need to do?



Please forward the booking confirmation email you received when you completed your booking to CustomerService@affinioninternational.com



Once we receive your booking confirmation email, you can expect to receive your cash back within 5 working days.

jhansynk10

You usually have to claim it back via the portal, the feature itself on the portal could be down?

Sunrise_Sunset

griffdaddy wrote: »

Does anyone know if we'll be hit with the fees that are being reintroduced?

I rang Customer Services about this. They said no. Still the 10 per month flat fee for this account.

For now I'm keeping this account as the two main benefits I use are still there. But if either of them are discontinued I'll be gone.

Gerribaby

Hi . Just wondering if anyone that sent on a complaint actually heard back from UB . Strongly thinking about putting in a complaint myself ... thanks

cardinal tetra

So is it still worth having this account now that ticketmaster is essentially a non event fpr years to come.

Sunrise_Sunset

cardinal tetra wrote: »

So is it still worth having this account now that ticketmaster is essentially a non event fpr years to come.

I'm probably going to close this account once I get my ticketmaster refunds for 2 shows that will be cancelled/rescheduled. The other benefit I use is the travel insurance. Again, a non-event.

frash

It's still good for discounted loan & mortgage rates