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New contract price

  • 31-01-2019 7:08pm
    #1
    Shel81
    Registered Users Posts: 13 ✭


    Hi,

    Back in December I signed up to a new contract and the lovely lady I was talking to said my new bill will be €23.99 a month. Happy days, I thought.

    So, December's bill comes through and it's higher due to it being part new contract part old, that's fine.

    January's bill comes through and it's €59.99.

    Can somebody help me out here? I was sold a contract of €23.99 a month. Even on my dashboard it says €36 off for 12 months.

    Thanks in advance,

    Michelle


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Shel81 wrote: »
    Hi,

    Back in December I signed up to a new contract and the lovely lady I was talking to said my new bill will be €23.99 a month. Happy days, I thought.

    So, December's bill comes through and it's higher due to it being part new contract part old, that's fine.

    January's bill comes through and it's €59.99.

    Can somebody help me out here? I was sold a contract of €23.99 a month. Even on my dashboard it says €36 off for 12 months.

    Thanks in advance,

    Michelle
    Hi Shel81, 

    Could you PM the following details?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 

    As soon as I get this information I can check why your bill is higher. 

    Grainne


  • #3
    Shel81
    Registered Users Posts: 13 ✭Shel81


    eir: Grainne wrote: »
    Hi Shel81, 

    Could you PM the following details?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 

    As soon as I get this information I can check why your bill is higher. 

    Grainne

    Pm sent there.

    Thanks,

    Michelle


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Shel81 wrote: »
    eir: Grainne wrote: »
    Hi Shel81, 

    Could you PM the following details?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 

    As soon as I get this information I can check why your bill is higher. 

    Grainne

    Pm sent there.

    Thanks,

    Michelle
    Thanks Michelle

    I will get back to your PM as soon as I can. 

    Grainne


  • #5
    Shel81
    Registered Users Posts: 13 ✭Shel81


    eir: Grainne wrote: »
    Thanks Michelle

    I will get back to your PM as soon as I can. 

    Grainne

    Any update on this?

    Thanks,

    Michelle


  • #6
    Shel81
    Registered Users Posts: 13 ✭Shel81


    Can I get an update, please? My bill is due on the 12th Feb and I'd like to get this resolved before then.

    Thanks,

    Michelle


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  • #7
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Shel81 wrote: »
    eir: Grainne wrote: »
    Thanks Michelle

    I will get back to your PM as soon as I can. 

    Grainne

    Any update on this?

    Thanks,

    Michelle
    Hi Michelle, 

    My apologies for the delay. 

    I have responded to your PM

    Thanks, 
    Grainne


  • #8
    Shel81
    Registered Users Posts: 13 ✭Shel81


    Hi,

    Me again. So I got my next bill and I can see it's been updated but it also looks like I'm being charged extra as an apology?

    Can you have a look at the attachment please, maybe I'm looking at it wrong.

    Thanks,

    Michelle


  • #9
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Shel81 wrote: »
    Hi,

    Me again. So I got my next bill and I can see it's been updated but it also looks like I'm being charged extra as an apology?

    Can you have a look at the attachment please, maybe I'm looking at it wrong.

    Thanks,

    Michelle
    Hi Michelle, 

    I have responded to you in PM's. 

    Our apologies for that

    Grainne


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