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eir are a disgrace!!

  • 31-01-2019 8:57pm
    #1
    cossie2
    Registered Users Posts: 63 ✭✭


    since 17th january i have been unable to make calls or receive calls. went into eir store, they did a sim swap and other checks , same issue. was told my issue would be passed to IT dept. it is now 31st january, and it hasnt been solved. got onto them on twitter, was told ring customer service( cant make calls). used work and friends phone over past few days , cant get through to them, on hold for over 30 mins every time. by this time im angry and frustrated. all i want is an answer is when it will be sorted and am i going to be charged full price for a service im not getting. i formally emailed a customer complaint 4 days ago. the auto return email says ill get an answer within 5 working days (yea right)... i will go to comreg over this. i also gave thought ro not payin my next bill, but they will just cut me off completely. has anyone any advice on how i should be dealing with this?? are they breaking their side of the contract between us?? have wasted at least 2 hours per day the past few days an unable to get through. my contract is up in august, i most certainly wont be renewing with them


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    cossie2 wrote: »
    since 17th january i have been unable to make calls or receive calls. went into eir store, they did a sim swap and other checks , same issue. was told my issue would be passed to IT dept.  it is now 31st january, and it hasnt been solved. got onto them on twitter, was told ring customer service( cant make calls). used work and friends phone over past few days , cant get through to them, on hold for over 30 mins every time. by this time im angry and frustrated. all i want is an answer is when it will be sorted and am i going to be charged full price for a service im not getting. i formally emailed a customer complaint  4 days ago. the auto return email says ill get an answer within 5 working days (yea right)... i will go to comreg over this. i also gave thought ro not payin my next bill, but they will just cut me off completely. has anyone any advice on how i should be dealing with this?? are they breaking their side of the contract between us?? have wasted at least 2 hours per day the past few days an unable to get through. my contract is up in august, i most certainly wont be renewing with them
    Hi cossie2, 

    I will respond to your other post. 

    Thanks, 
    Grainne


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