Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all! We have been experiencing an issue on site where threads have been missing the latest postings. The platform host Vanilla are working on this issue. A workaround that has been used by some is to navigate back from 1 to 10+ pages to re-sync the thread and this will then show the latest posts. Thanks, Mike.
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

eir are a disgrace!!

  • 31-01-2019 10:30pm
    #1
    cossie2
    Registered Users Posts: 63 ✭✭


    since 17th january i have been unable to make calls or receive calls. went into eir store, they did a sim swap and other checks , same issue. was told my issue would be passed to IT dept. it is now 31st january, and it hasnt been solved. got onto them on twitter, was told ring customer service( cant make calls). used work and friends phone over past few days , cant get through to them, on hold for over 30 mins every time. by this time im angry and frustrated. all i want is an answer is when it will be sorted and am i going to be charged full price for a service im not getting. i formally emailed a customer complaint 4 days ago. the auto return email says ill get an answer within 5 working days (yea right)... i will go to comreg over this. i also gave thought ro not payin my next bill, but they will just cut me off completely. has anyone any advice on how i should be dealing with this?? are eir breaking their side of the contract between us?? have wasted at least 2 hours per day the past few days an unable to get through. my contract is up in august, i most certainly wont be renewing with eir


Comments

  • #2
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    cossie2 wrote: »
    since 17th january i have been unable to make calls or receive calls. went into eir store, they did a sim swap and other checks , same issue. was told my issue would be passed to IT dept. it is now 31st january, and it hasnt been solved. got onto them on twitter, was told ring customer service( cant make calls). used work and friends phone over past few days , cant get through to them, on hold for over 30 mins every time. by this time im angry and frustrated. all i want is an answer is when it will be sorted and am i going to be charged full price for a service im not getting. i formally emailed a customer complaint 4 days ago. the auto return email says ill get an answer within 5 working days (yea right)... i will go to comreg over this. i also gave thought ro not payin my next bill, but they will just cut me off completely. has anyone any advice on how i should be dealing with this?? are eir breaking their side of the contract between us?? have wasted at least 2 hours per day the past few days an unable to get through. my contract is up in august, i most certainly wont be renewing with eir
    Comreg wont deal with it until you complete the complaint process first and have reference number to give them.

    When you login to your account online, is everything still active?

    Have you tried contacting online chat?

    https://www.eir.ie/chatnow


  • #3
    cossie2
    Registered Users Posts: 63 ✭✭cossie2


    Davy wrote: »
    cossie2 wrote: »
    since 17th january i have been unable to make calls or receive calls. went into eir store, they did a sim swap and other checks , same issue. was told my issue would be passed to IT dept. it is now 31st january, and it hasnt been solved. got onto them on twitter, was told ring customer service( cant make calls). used work and friends phone over past few days , cant get through to them, on hold for over 30 mins every time. by this time im angry and frustrated. all i want is an answer is when it will be sorted and am i going to be charged full price for a service im not getting. i formally emailed a customer complaint 4 days ago. the auto return email says ill get an answer within 5 working days (yea right)... i will go to comreg over this. i also gave thought ro not payin my next bill, but they will just cut me off completely. has anyone any advice on how i should be dealing with this?? are eir breaking their side of the contract between us?? have wasted at least 2 hours per day the past few days an unable to get through. my contract is up in august, i most certainly wont be renewing with eir
    Comreg wont deal with it until you complete the complaint process first and have reference number to give them.

    When you login to your account online, is everything still active?

    Have you tried contacting online chat?

    https://www.eir.ie/chatnow
    i have contacted online chat, twitter, tried to get through on the phone(impossible)...  was in an eir store over a week ago, they couldnt tell me anything. i logged a complaint with eir, and got the automated response that i would be contacted within 5 days. i can still text and receive texts and use my data. i just cant make or receive calls.


  • #4
    UpTheHillFrom
    Registered Users Posts: 28 ✭UpTheHillFrom


    cossie2 wrote: »
    i have contacted online chat, twitter, tried to get through on the phone(impossible)...  was in an eir store over a week ago, they couldnt tell me anything. i logged a complaint with eir, and got the automated response that i would be contacted within 5 days. i can still text and receive texts and use my data. i just cant make or receive calls.

    Have you tried your sim in a different phone ?


  • #5
    corks finest
    Registered Users, Registered Users 2 Posts: 8,715 ✭✭✭corks finest


    cossie2 wrote: »
    Davy wrote: »
    cossie2 wrote: »
    since 17th january i have been unable to make calls or receive calls. went into eir store, they did a sim swap and other checks , same issue. was told my issue would be passed to IT dept. it is now 31st january, and it hasnt been solved. got onto them on twitter, was told ring customer service( cant make calls). used work and friends phone over past few days , cant get through to them, on hold for over 30 mins every time. by this time im angry and frustrated. all i want is an answer is when it will be sorted and am i going to be charged full price for a service im not getting. i formally emailed a customer complaint 4 days ago. the auto return email says ill get an answer within 5 working days (yea right)... i will go to comreg over this. i also gave thought ro not payin my next bill, but they will just cut me off completely. has anyone any advice on how i should be dealing with this?? are eir breaking their side of the contract between us?? have wasted at least 2 hours per day the past few days an unable to get through. my contract is up in august, i most certainly wont be renewing with eir
    Comreg wont deal with it until you complete the complaint process first and have reference number to give them.

    When you login to your account online, is everything still active?

    Have you tried contacting online chat?

    https://www.eir.ie/chatnow
    i have contacted online chat, twitter, tried to get through on the phone(impossible)...  was in an eir store over a week ago, they couldnt tell me anything. i logged a complaint with eir, and got the automated response that i would be contacted within 5 days. i can still text and receive texts and use my data. i just cant make or receive calls.
    My advice is log all calls etc , when u do eventually get someone jot the time and name down etc,com reg ASAP,I had the run a round from eir for months, VF ASAP ( vodaphone for a reliable , customer friendly service)


  • #6
    cossie2
    Registered Users Posts: 63 ✭✭cossie2


    UpTheHillFrom wrote: »
    cossie2 wrote: »
    i have contacted online chat, twitter, tried to get through on the phone(impossible)...  was in an eir store over a week ago, they couldnt tell me anything. i logged a complaint with eir, and got the automated response that i would be contacted within 5 days. i can still text and receive texts and use my data. i just cant make or receive calls.

    Have you tried your sim in a different phone ?
    have had a sim swap done, tried new sim in different phone...same issue....been told its an IT issue


  • Advertisement
  • #7
    cossie2
    Registered Users Posts: 63 ✭✭cossie2


    corks finest wrote: »
    cossie2 wrote: »
    Davy wrote: »
    cossie2 wrote: »
    since 17th january i have been unable to make calls or receive calls. went into eir store, they did a sim swap and other checks , same issue. was told my issue would be passed to IT dept. it is now 31st january, and it hasnt been solved. got onto them on twitter, was told ring customer service( cant make calls). used work and friends phone over past few days , cant get through to them, on hold for over 30 mins every time. by this time im angry and frustrated. all i want is an answer is when it will be sorted and am i going to be charged full price for a service im not getting. i formally emailed a customer complaint 4 days ago. the auto return email says ill get an answer within 5 working days (yea right)... i will go to comreg over this. i also gave thought ro not payin my next bill, but they will just cut me off completely. has anyone any advice on how i should be dealing with this?? are eir breaking their side of the contract between us?? have wasted at least 2 hours per day the past few days an unable to get through. my contract is up in august, i most certainly wont be renewing with eir
    Comreg wont deal with it until you complete the complaint process first and have reference number to give them.

    When you login to your account online, is everything still active?

    Have you tried contacting online chat?

    https://www.eir.ie/chatnow
    i have contacted online chat, twitter, tried to get through on the phone(impossible)...  was in an eir store over a week ago, they couldnt tell me anything. i logged a complaint with eir, and got the automated response that i would be contacted within 5 days. i can still text and receive texts and use my data. i just cant make or receive calls.
    My advice is log all calls etc , when u do eventually get someone jot the time and name down etc,com reg ASAP,I had the run a round from eir for months, VF ASAP ( vodaphone for a reliable , customer friendly service)
    have all twitter, email and sone online chat records. cant through on the phone to have any records that way


  • #8
    magic_murph
    Registered Users Posts: 1,525 ✭✭✭magic_murph


    Just port to another provider - keep your existing number and just remove the problem (EIR)


  • #9
    cossie2
    Registered Users Posts: 63 ✭✭cossie2


    magic_murph wrote: »
    Just port to another provider - keep your existing number and just remove the problem (EIR)
    im on bill pay.... ill still owe for the rest of my contract?


  • #10
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    cossie2 wrote: »
    since 17th january i have been unable to make calls or receive calls. went into eir store, they did a sim swap and other checks , same issue. was told my issue would be passed to IT dept. it is now 31st january, and it hasnt been solved. got onto them on twitter, was told ring customer service( cant make calls). used work and friends phone over past few days , cant get through to them, on hold for over 30 mins every time. by this time im angry and frustrated. all i want is an answer is when it will be sorted and am i going to be charged full price for a service im not getting. i formally emailed a customer complaint 4 days ago. the auto return email says ill get an answer within 5 working days (yea right)... i will go to comreg over this. i also gave thought ro not payin my next bill, but they will just cut me off completely. has anyone any advice on how i should be dealing with this?? are eir breaking their side of the contract between us?? have wasted at least 2 hours per day the past few days an unable to get through. my contract is up in august, i most certainly wont be renewing with eir
    Hi cossie2, 


    Could you PM the following details and I can get this investigated?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 
    6. Mobile Number

    As soon as I get this information I can escalate this to our technical team. 

    Grainne 


  • #11
    cossie2
    Registered Users Posts: 63 ✭✭cossie2


    believe it or not , i got through to eir this morning. was then put on hold for nearly 30 mins, was then told it would be another week before its sorted. but unexpectedly, this issue is sorted. i received a call from a friend or i wouldnt have known, as i didnt turn my phone on amd off to check.... amd i rang back to tell it was sorted amd my account has been credited. my issue is sorted but still doesnt excuse eirs treatment of their customers. the guy on the phone today said they were well under staffed , thats why it took agaes amd ages to get through


  • Advertisement
  • #12
    Ally Dick
    Registered Users, Registered Users 2 Posts: 12,716 ✭✭✭✭Ally Dick


    Ah yes. Makes sense now. That French billionaire Niel cut loads of staff after he took over


  • #13
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    cossie2 wrote: »
    believe it or not , i got through to eir this morning. was then put on hold for nearly 30 mins, was then told it would be another week before its sorted. but unexpectedly, this issue is sorted. i received a call from a friend or i wouldnt have known, as i didnt turn my phone on amd off to check.... amd i rang back to tell it was sorted amd my account has been credited. my issue is sorted but still doesnt excuse eirs treatment of their customers. the guy on the phone today said they were well under staffed , thats why it took agaes amd ages to get through
    Hi cossie2, 

    Glad to hear you got this resolved. 

    Thanks for letting us know. 

    In regard to the long call waiting times, we are aware of this. You can find more details here

    Thanks, 
    Grainne


Advertisement