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Question about my loyalty deal

  • 01-02-2019 3:54pm
    #1
    spannerism
    Registered Users Posts: 267 ✭✭


    Hi folks,

    On the evening of 30th Jan, I was on to your loyalty department. 
    I have a few questions to ask in relation to the new 12 month contract I signed. 
    The call cut off after we agreed the new deal and the agent signed me up to it.
    We were in the process of wrapping up the call and it cut off hence this message.
    I cannot wait another 1hr 20mins on the phone again. 

    Question 1: 
    This is what we agreed:
    Eir Fiber with telephone to world wide countries
    Bundle:  eir Complete Broadband & Phone
    Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
    Total price per month: 44.98
    Can you double check this in my account notes and ensure it's set up on your system correctly?

    Question 2: 
    Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

    Question 3:
    Are calls Canadian Mobiles part of this new plan?

    Question 4:
    Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

    Thanks for your help.

    Let me know who to PM my details too.

    Regards,
    spanner







     


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    spannerism wrote: »
    Hi folks,

    On the evening of 30th Jan, I was on to your loyalty department. 
    I have a few questions to ask in relation to the new 12 month contract I signed. 
    The call cut off after we agreed the new deal and the agent signed me up to it.
    We were in the process of wrapping up the call and it cut off hence this message.
    I cannot wait another 1hr 20mins on the phone again. 

    Question 1: 
    This is what we agreed:
    Eir Fiber with telephone to world wide countries
    Bundle:  eir Complete Broadband & Phone
    Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
    Total price per month: 44.98
    Can you double check this in my account notes and ensure it's set up on your system correctly?

    Question 2: 
    Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

    Question 3:
    Are calls Canadian Mobiles part of this new plan?

    Question 4:
    Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

    Thanks for your help.

    Let me know who to PM my details too.

    Regards,
    spanner







     
    Hi spanner, 

    Could you PM the following details and I can answer your above queries? 
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder. 

    Thanks, 
    Grainne


  • #3
    spannerism
    Registered Users Posts: 267 ✭✭spannerism


    PM sent - look forward to hearing from you soon.
    eir: Grainne wrote: »
    spannerism wrote: »
    Hi folks,

    On the evening of 30th Jan, I was on to your loyalty department. 
    I have a few questions to ask in relation to the new 12 month contract I signed. 
    The call cut off after we agreed the new deal and the agent signed me up to it.
    We were in the process of wrapping up the call and it cut off hence this message.
    I cannot wait another 1hr 20mins on the phone again. 

    Question 1: 
    This is what we agreed:
    Eir Fiber with telephone to world wide countries
    Bundle:  eir Complete Broadband & Phone
    Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
    Total price per month: 44.98
    Can you double check this in my account notes and ensure it's set up on your system correctly?

    Question 2: 
    Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

    Question 3:
    Are calls Canadian Mobiles part of this new plan?

    Question 4:
    Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

    Thanks for your help.

    Let me know who to PM my details too.

    Regards,
    spanner







     
    Hi spanner, 

    Could you PM the following details and I can answer your above queries? 
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder. 

    Thanks, 
    Grainne


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    spannerism wrote: »
    PM sent - look forward to hearing from you soon.
    eir: Grainne wrote: »
    spannerism wrote: »
    Hi folks,

    On the evening of 30th Jan, I was on to your loyalty department. 
    I have a few questions to ask in relation to the new 12 month contract I signed. 
    The call cut off after we agreed the new deal and the agent signed me up to it.
    We were in the process of wrapping up the call and it cut off hence this message.
    I cannot wait another 1hr 20mins on the phone again. 

    Question 1: 
    This is what we agreed:
    Eir Fiber with telephone to world wide countries
    Bundle:  eir Complete Broadband & Phone
    Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
    Total price per month: 44.98
    Can you double check this in my account notes and ensure it's set up on your system correctly?

    Question 2: 
    Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

    Question 3:
    Are calls Canadian Mobiles part of this new plan?

    Question 4:
    Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

    Thanks for your help.

    Let me know who to PM my details too.

    Regards,
    spanner







     
    Hi spanner, 

    Could you PM the following details and I can answer your above queries? 
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder. 

    Thanks, 
    Grainne
    Thanks spanner, 

    I will respond shortly. 

    Grainne


  • #5
    spannerism
    Registered Users Posts: 267 ✭✭spannerism


    Thanks looking forward to hearing from you soon.
    eir: Grainne wrote: »
    spannerism wrote: »
    PM sent - look forward to hearing from you soon.
    eir: Grainne wrote: »
    spannerism wrote: »
    Hi folks,

    On the evening of 30th Jan, I was on to your loyalty department. 
    I have a few questions to ask in relation to the new 12 month contract I signed. 
    The call cut off after we agreed the new deal and the agent signed me up to it.
    We were in the process of wrapping up the call and it cut off hence this message.
    I cannot wait another 1hr 20mins on the phone again. 

    Question 1: 
    This is what we agreed:
    Eir Fiber with telephone to world wide countries
    Bundle:  eir Complete Broadband & Phone
    Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
    Total price per month: 44.98
    Can you double check this in my account notes and ensure it's set up on your system correctly?

    Question 2: 
    Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

    Question 3:
    Are calls Canadian Mobiles part of this new plan?

    Question 4:
    Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

    Thanks for your help.

    Let me know who to PM my details too.

    Regards,
    spanner







     
    Hi spanner, 

    Could you PM the following details and I can answer your above queries? 
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder. 

    Thanks, 
    Grainne
    Thanks spanner, 

    I will respond shortly. 

    Grainne


  • #6
    spannerism
    Registered Users Posts: 267 ✭✭spannerism


    Thanks Grainne for your reply.
    I've gotten back to your PM just there.

    spannerism wrote: »
    Thanks looking forward to hearing from you soon.
    eir: Grainne wrote: »
    spannerism wrote: »
    PM sent - look forward to hearing from you soon.
    eir: Grainne wrote: »
    spannerism wrote: »
    Hi folks,

    On the evening of 30th Jan, I was on to your loyalty department. 
    I have a few questions to ask in relation to the new 12 month contract I signed. 
    The call cut off after we agreed the new deal and the agent signed me up to it.
    We were in the process of wrapping up the call and it cut off hence this message.
    I cannot wait another 1hr 20mins on the phone again. 

    Question 1: 
    This is what we agreed:
    Eir Fiber with telephone to world wide countries
    Bundle:  eir Complete Broadband & Phone
    Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
    Total price per month: 44.98
    Can you double check this in my account notes and ensure it's set up on your system correctly?

    Question 2: 
    Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

    Question 3:
    Are calls Canadian Mobiles part of this new plan?

    Question 4:
    Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

    Thanks for your help.

    Let me know who to PM my details too.

    Regards,
    spanner







     
    Hi spanner, 

    Could you PM the following details and I can answer your above queries? 
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder. 

    Thanks, 
    Grainne
    Thanks spanner, 

    I will respond shortly. 

    Grainne


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  • #7
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    spannerism wrote: »
    Thanks Grainne for your reply.
    I've gotten back to your PM just there.

    spannerism wrote: »
    Thanks looking forward to hearing from you soon.
    eir: Grainne wrote: »
    spannerism wrote: »
    PM sent - look forward to hearing from you soon.
    eir: Grainne wrote: »
    spannerism wrote: »
    Hi folks,

    On the evening of 30th Jan, I was on to your loyalty department. 
    I have a few questions to ask in relation to the new 12 month contract I signed. 
    The call cut off after we agreed the new deal and the agent signed me up to it.
    We were in the process of wrapping up the call and it cut off hence this message.
    I cannot wait another 1hr 20mins on the phone again. 

    Question 1: 
    This is what we agreed:
    Eir Fiber with telephone to world wide countries
    Bundle:  eir Complete Broadband & Phone
    Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
    Total price per month: 44.98
    Can you double check this in my account notes and ensure it's set up on your system correctly?

    Question 2: 
    Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

    Question 3:
    Are calls Canadian Mobiles part of this new plan?

    Question 4:
    Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

    Thanks for your help.

    Let me know who to PM my details too.

    Regards,
    spanner







     
    Hi spanner, 

    Could you PM the following details and I can answer your above queries? 
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder. 

    Thanks, 
    Grainne
    Thanks spanner, 

    I will respond shortly. 

    Grainne
    Hi, 

    I have responded to your PM. 

    Thanks, 
    Grainne


  • #8
    spannerism
    Registered Users Posts: 267 ✭✭spannerism


    Thanks Grainne for your help. 

    I guess now I just wait for my new contract bill in March and hopefully all will checkout fine. 


  • #9
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    spannerism wrote: »
    Thanks Grainne for your help. 

    I guess now I just wait for my new contract bill in March and hopefully all will checkout fine. 
    No problem. 

    Don't hesitate to contact us here if you have any other questions

    Thanks, 
    Grainne


  • #10
    Fralmar
    Registered Users, Registered Users 2 Posts: 23 ✭Fralmar


    decir: Grainne wrote: »
    spannerism wrote: »
    Gracias Grainne por tu ayuda. 

    Supongo que ahora solo espero mi nueva factura de contrato en marzo y espero que todos salgan bien. 
    No hay problema. 

    No dude en contactarnos aquí si tiene alguna otra pregunta.

    Gracias, 
    Grainne
    Helllo Graine, 


    Please contact with me, I need to cancel the contract and I have no option by phone or web chat, I am not going to pay any bill, this is being a scam.


  • #11
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Fralmar wrote: »
    decir: Grainne wrote: »
    spannerism wrote: »
    Gracias Grainne por tu ayuda. 

    Supongo que ahora solo espero mi nueva factura de contrato en marzo y espero que todos salgan bien. 
    No hay problema. 

    No dude en contactarnos aquí si tiene alguna otra pregunta.

    Gracias, 
    Grainne
    Helllo Graine, 


    Please contact with me, I need to cancel the contract and I have no option by phone or web chat, I am not going to pay any bill, this is being a scam.
    Hi Fralmar, 

    Unfortunately, I am unable to schedule a callback here or process a cancellation. 

    Details on how to cancel your account can be found here

    Grainne


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