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Still Being Billed After Cancelled Service

  • 01-02-2019 6:17pm
    #1
    Doff
    Registered Users, Registered Users 2 Posts: 736 ✭✭✭


    Hello,

    My contract ran out last summer and I was paying monthly from then up to October. I was then getting another ISP installed and I was told they couldn't use the line until I had cancelled my Eir account. I rang Eir and cancelled my account, after numerous transfers and constant trying to sign me up to a new bundle. Shortly after my new broadband began working and the Eir Sports app wouldn't work so seemingly everything was fine. Now I have received a letter saying I am being billed for each month since then.

    I contacted webchat who gave me a number to ring, which I have been on hold for 65 minutes as of writing this post. I done a quick Google search for "Eir still billing after account cancelled" and found tons of people reporting the same thing, many from this forum. Can you assist please?


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Doff wrote: »
    Hello,

    My contract ran out last summer and I was paying monthly from then up to October. I was then getting another ISP installed and I was told they couldn't use the line until I had cancelled my Eir account. I rang Eir and cancelled my account, after numerous transfers and constant trying to sign me up to a new bundle. Shortly after my new broadband began working and the Eir Sports app wouldn't work so seemingly everything was fine. Now I have received a letter saying I am being billed for each month since then.

    I contacted webchat who gave me a number to ring, which I have been on hold for 65 minutes as of writing this post. I done a quick Google search for "Eir still billing after account cancelled" and found tons of people reporting the same thing, many from this forum. Can you assist please?
    Hi Doff

    Could you pm me with the following details please?

    Registered Name:
    Registered Address:
    Account Number:
    DOB:
    Are you the account holder?

    Many thanks

    ~ Linzi


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