Anyone with trouble contacting Eir in the last couple of months......

andyK11

while trying to cancel PM me. Or anyone who has moved provider/cancelled "without notice" and was charged a fee for "not contacting them".

If they're going to start trying to charge fees for "not letting them know" something needs to be done. If there's enough witnesses to attest to this we shouldn't have trouble getting fees returned or having them waived legally and hopefully changes made to Eir's treatment of customers.

Thanks.

eir: Grainne

andyK11 wrote: »

while trying to cancel PM me. Or anyone who has moved provider/cancelled "without notice" and was charged a fee for "not contacting them".

If they're going to start trying to charge fees for "not letting them know" something needs to be done. If there's enough witnesses to attest to this we shouldn't have trouble getting fees returned or having them waived legally and hopefully changes made to Eir's treatment of customers.

Thanks.

Hi andyk11, 

Is there anything I can help you with here? 

If you are looking to cancel you can find information on how to do that here

Grainne

ladynadey

Hi,

Could somebody from eir actually do their job and sort out a problem that they have created for myself and my husband. We recently signed up to eir again (only because they had beat rate. Otherwise they are horrendous). On Friday last week our tv service did not work. And after spending the weekend and all day today being told they would transfer our calls we still have no tv. We have been told somebody cancelled it by accident. So is it not easy to uncancel it! We are paying for a service that they can’t even provide! Shocking service!!!!

uncommon_name

Go down to a Eir store. Best way to get in contact with them and they always seem to sort issues out fairly quickly. 
Even Eir store staff have complained to me (a customer) about how bad Eir over the phone and online are. 

eir: Nicole

ladynadey wrote: »

Hi,

Could somebody from eir actually do their job and sort out a problem that they have created for myself and my husband. We recently signed up to eir again (only because they had beat rate. Otherwise they are horrendous). On Friday last week our tv service did not work. And after spending the weekend and all day today being told they would transfer our calls we still have no tv. We have been told somebody cancelled it by accident. So is it not easy to uncancel it! We are paying for a service that they can’t even provide! Shocking service!!!!

Hi ladynadey,

I am very sorry to hear of your experience so far. Would you please send me a PM with the following account details

[font=Calibri, sans-serif]1. Account number
2. Account Name
3. Can you confirm if you're the account holder?
4. Address
5. Date of birth[/font]


[font=Calibri, sans-serif]Once I have these, I would be more than happy to have a look into this for you.[/font]


[font=Calibri, sans-serif]~ Nicole[/font]

BronsonTB

Yes, plenty...already a thread here
https://www.boards.ie/ttfthread/2057950712

Should really be a sticky at the top so everyone can see it clearly as this question gets posted daily....