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Moving home

  • 04-02-2019 10:20am
    #1
    IJS84
    Registered Users Posts: 179 ✭✭


    Hi Team, I recently set up a home move and we have the inital line activation appointment last Friday. However I got an email this morning confirming the order but the price quoted on the home move call was less than the price quoted in the email. I would not have agreed to the higher amount each month. Can some one please help to clarify this?
    Account; 39165748


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    IJS84 wrote: »
    Hi Team, I recently set up a home move and we have the inital line activation appointment last Friday. However I got an email this morning confirming the order but the price quoted on the home move call was less than the price quoted in the email. I would not have agreed to the higher amount each month. Can some one please help to clarify this?
    Account; 39165748
    Hi IKS84

    Could you please pm me the following details please ~ 

    Registered name:
    Registered address:
    DOB:
    Are you the account holder?

    Many thanks

    Linzi


  • #3
    IJS84
    Registered Users Posts: 179 ✭✭IJS84


    eir: Linzi wrote: »
    IJS84 wrote: »
    Hi Team, I recently set up a home move and we have the inital line activation appointment last Friday. However I got an email this morning confirming the order but the price quoted on the home move call was less than the price quoted in the email. I would not have agreed to the higher amount each month. Can some one please help to clarify this?
    Account; 39165748
    Hi IKS84

    Could you please pm me the following details please ~ 

    Registered name:
    Registered address:
    DOB:
    Are you the account holder?

    Many thanks

    Linzi
    PM sent with these details


  • #4
    IJS84
    Registered Users Posts: 179 ✭✭IJS84


    Hi guys,

    any update on my above query?


  • #5
    IJS84
    Registered Users Posts: 179 ✭✭IJS84


    Hi Guys,

    Any further clarification on my above query re: home move and bill discrepancy?


    Thanks


  • #6
    IJS84
    Registered Users Posts: 179 ✭✭IJS84


    Hi Guys,

    Can someone come back to me re: above please?
    Im trying to get this clarified for 3 days now and cant get through on your 1901 line due to my work hours and the hold times (I understand and appreciate your teams are very busy), as I am in my cooling off period I would like to have my charges clarified. The webchat service pushes back to call the 1901 number.


    Thanks


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  • #7
    IJS84
    Registered Users Posts: 179 ✭✭IJS84


    Hi Team,

    still waiting on an update on this????


  • #8
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    IJS84 wrote: »
    Hi Team,

    still waiting on an update on this????
    Hi IJS84

    I don't seem to have your PM, Could you message me the details again please and I will do my best to look into this for you.

    Many thanks

    Linzi


  • #9
    IJS84
    Registered Users Posts: 179 ✭✭IJS84


    eir: Linzi wrote: »
    IJS84 wrote: »
    Hi Team,

    still waiting on an update on this????
    Hi IJS84

    I don't seem to have your PM, Could you message me the details again please and I will do my best to look into this for you.

    Many thanks

    Linzi
    PM Sent


  • #10
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    IJS84 wrote: »
    eir: Linzi wrote: »
    IJS84 wrote: »
    Hi Team,

    still waiting on an update on this????
    Hi IJS84

    I don't seem to have your PM, Could you message me the details again please and I will do my best to look into this for you.

    Many thanks

    Linzi
    PM Sent
    Responded


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