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Fibre To The Home

  • 04-02-2019 1:31pm
    #1
    MMD1992
    Registered Users Posts: 1 ✭


    Hi, 
    I pre-ordered 1000Mbps fibre to the home broadband on January 10th from an online Eir sales rep. It is supposed to go live in my area this coming Wednesday the 6th of February. She said that the KN engineers would call out to my house before that date and install the necessary equipment so that it is all ready to go for Wednesday. However with just 2 days to go I haven't received any appointment time or date and on the MyEir homepage it still says my appointment date is "Pending". I can provide my Account number and Order number in a PM if necessary.
    Thanks :)


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    MMD1992 wrote: »
    Hi, 
    I pre-ordered 1000Mbps fibre to the home broadband on January 10th from an online Eir sales rep. It is supposed to go live in my area this coming Wednesday the 6th of February. She said that the KN engineers would call out to my house before that date and install the necessary equipment so that it is all ready to go for Wednesday. However with just 2 days to go I haven't received any appointment time or date and on the MyEir homepage it still says my appointment date is "Pending". I can provide my Account number and Order number in a PM if necessary.
    Thanks :)
    Hi MMD1992

    Could you pm me with the following details please, and I will be happy to look into this for you? ~

    Registered Name:
    Registered Address:
    Account Number:
    DOB:
    Are you the account holder?

    Many thanks

    Linzi 


  • #3
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,692 ✭✭✭✭fritzelly


    Until the go live date no orders will progress and will stay pending
    Assuming no issue and the exchange does go live you will receive an appointment text on that date for likely 4 days out
    The rep was talking crap


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