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Overcharged For "Out of Bundle" Broadband

  • 04-02-2019 4:19pm
    #1
    gerrybbadd
    Registered Users, Registered Users 2 Posts: 10,301 ✭✭✭✭


    I've just received my latest bill from eir, to be confronted with Out of Bundle expenses for Broadband.

    I'm being charged an additional €27.50.

    I contacted the live chat (useless), who tried to tell me there is a cap of 1Tb on the unlimited broadband provided. 

    I did not exceed 1TB - my usage for Jan was 723gb. Furthermore, i've often exceeded 1TB and have never been charged before.

    Anyhow I thought Eir was supposed to be truly "unlimited" now? 

    I went onto a new contract back in November, and If my contract terms were changed relating to Broadband, without this being explained to me, i'd like to now know


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    gerrybbadd wrote: »
    I've just received my latest bill from eir, to be confronted with Out of Bundle expenses for Broadband.

    I'm being charged an additional €27.50.

    I contacted the live chat (useless), who tried to tell me there is a cap of 1Tb on the unlimited broadband provided. 

    I did not exceed 1TB - my usage for Jan was 723gb. Furthermore, i've often exceeded 1TB and have never been charged before.

    Anyhow I thought Eir was supposed to be truly "unlimited" now? 

    I went onto a new contract back in November, and If my contract terms were changed relating to Broadband, without this being explained to me, i'd like to now know
    Hi gerrybbadd, 

    Could you PM the following details and I can check what this extra charge is?
    1. Registered Name
    2. Registered Address
    3. Account number
    4. DOB
    5. Are you the Account Holder? 

    Thanks, 
    Grainne


  • #3
    gerrybbadd
    Registered Users, Registered Users 2 Posts: 10,301 ✭✭✭✭gerrybbadd


    eir: Grainne wrote: »
    gerrybbadd wrote: »
    I've just received my latest bill from eir, to be confronted with Out of Bundle expenses for Broadband.

    I'm being charged an additional €27.50.

    I contacted the live chat (useless), who tried to tell me there is a cap of 1Tb on the unlimited broadband provided. 

    I did not exceed 1TB - my usage for Jan was 723gb. Furthermore, i've often exceeded 1TB and have never been charged before.

    Anyhow I thought Eir was supposed to be truly "unlimited" now? 

    I went onto a new contract back in November, and If my contract terms were changed relating to Broadband, without this being explained to me, i'd like to now know
    Hi gerrybbadd, 

    Could you PM the following details and I can check what this extra charge is?
    1. Registered Name
    2. Registered Address
    3. Account number
    4. DOB
    5. Are you the Account Holder? 

    Thanks, 
    Grainne
    PM Sent


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    gerrybbadd wrote: »
    eir: Grainne wrote: »
    gerrybbadd wrote: »
    I've just received my latest bill from eir, to be confronted with Out of Bundle expenses for Broadband.

    I'm being charged an additional €27.50.

    I contacted the live chat (useless), who tried to tell me there is a cap of 1Tb on the unlimited broadband provided. 

    I did not exceed 1TB - my usage for Jan was 723gb. Furthermore, i've often exceeded 1TB and have never been charged before.

    Anyhow I thought Eir was supposed to be truly "unlimited" now? 

    I went onto a new contract back in November, and If my contract terms were changed relating to Broadband, without this being explained to me, i'd like to now know
    Hi gerrybbadd, 

    Could you PM the following details and I can check what this extra charge is?
    1. Registered Name
    2. Registered Address
    3. Account number
    4. DOB
    5. Are you the Account Holder? 

    Thanks, 
    Grainne
    PM Sent
    Hi gerrybbadd, 

    As soon as I receive your PM I will be able to look into this for you. 

    Grainne


  • #5
    gerrybbadd
    Registered Users, Registered Users 2 Posts: 10,301 ✭✭✭✭gerrybbadd


    eir: Grainne wrote: »
    gerrybbadd wrote: »
    eir: Grainne wrote: »
    gerrybbadd wrote: »
    I've just received my latest bill from eir, to be confronted with Out of Bundle expenses for Broadband.

    I'm being charged an additional €27.50.

    I contacted the live chat (useless), who tried to tell me there is a cap of 1Tb on the unlimited broadband provided. 

    I did not exceed 1TB - my usage for Jan was 723gb. Furthermore, i've often exceeded 1TB and have never been charged before.

    Anyhow I thought Eir was supposed to be truly "unlimited" now? 

    I went onto a new contract back in November, and If my contract terms were changed relating to Broadband, without this being explained to me, i'd like to now know
    Hi gerrybbadd, 

    Could you PM the following details and I can check what this extra charge is?
    1. Registered Name
    2. Registered Address
    3. Account number
    4. DOB
    5. Are you the Account Holder? 

    Thanks, 
    Grainne
    PM Sent
    Hi gerrybbadd, 

    As soon as I receive your PM I will be able to look into this for you. 

    Grainne
    Hi Grainne,

    I'll PM again, not sure why you didn't receive the first one


  • #6
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    gerrybbadd wrote: »
    eir: Grainne wrote: »
    gerrybbadd wrote: »
    eir: Grainne wrote: »
    gerrybbadd wrote: »
    I've just received my latest bill from eir, to be confronted with Out of Bundle expenses for Broadband.

    I'm being charged an additional €27.50.

    I contacted the live chat (useless), who tried to tell me there is a cap of 1Tb on the unlimited broadband provided. 

    I did not exceed 1TB - my usage for Jan was 723gb. Furthermore, i've often exceeded 1TB and have never been charged before.

    Anyhow I thought Eir was supposed to be truly "unlimited" now? 

    I went onto a new contract back in November, and If my contract terms were changed relating to Broadband, without this being explained to me, i'd like to now know
    Hi gerrybbadd, 

    Could you PM the following details and I can check what this extra charge is?
    1. Registered Name
    2. Registered Address
    3. Account number
    4. DOB
    5. Are you the Account Holder? 

    Thanks, 
    Grainne
    PM Sent
    Hi gerrybbadd, 

    As soon as I receive your PM I will be able to look into this for you. 

    Grainne
    Hi Grainne,

    I'll PM again, not sure why you didn't receive the first one
    No problem gerrybbadd, 

    As soon as I get your PM I will respond. 

    Thanks, 
    Grainne


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  • #7
    Morbeous
    Registered Users Posts: 5 ✭Morbeous


    Did you get an update on this as the T&Cs mention no usage limit?

    https: //www .eir .ie /policy/


  • #8
    gerrybbadd
    Registered Users, Registered Users 2 Posts: 10,301 ✭✭✭✭gerrybbadd


    Morbeous wrote: »
    Did you get an update on this as the T&Cs mention no usage limit?

    https: //www .eir .ie /policy/
    Howdy Morbeous

    I could changed over onto a different plan that has unlimited broadband. Apparently i was subject to a 1TB cap before this


  • #9
    Morbeous
    Registered Users Posts: 5 ✭Morbeous


    gerrybbadd wrote: »
    Morbeous wrote: »
    Did you get an update on this as the T&Cs mention no usage limit?

    https: //www .eir .ie /policy/
    Howdy Morbeous

    I could changed over onto a different plan that has unlimited broadband. Apparently i was subject to a 1TB cap before this
    I guess im still on the 1TB cap.  What they should do is move everyone over to the new plan.  Just underhand tactics from Eir to charge more.  My contract runs out in May and I will probably move to Sky.  Can never get through when I try to phone Eir and can't be bothered to waste my time trying anymore.  If they value my custom then they would at least make sure they have enough staff to answer the telephone calls.  Shocking customer service from this company.


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