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eir FTTH: Customer Care

  • 04-02-2019 4:55pm
    #1
    Aranoahi
    Registered Users Posts: 12 ✭


    Hi,
    I registered with my local eir sales rep on Monday 28 January- on this date: eir sales rep said "You will recieve an  email within 48 hours (before or on Wednesday 30th January) with site survey details with the KN Group". 

    During registration with this sales rep - I scheduled the engineers site survey for today; Monday 4th February.


    I have not recieved the aforementioned email and no communication from eir. 
    I phoned same eir sales rep today - no response.

    Can a eir Representative here please help with my order?
    TIA


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Aranoahi wrote: »
    Hi,
    I registered with my local eir sales rep on Monday 28 January- on this date: eir sales rep said "You will recieve an  email within 48 hours (before or on Wednesday 30th January) with site survey details with the KN Group". 

    During registration with this sales rep - I scheduled the engineers site survey for today; Monday 4th February.


    I have not recieved the aforementioned email and no communication from eir. 
    I phoned same eir sales rep today - no response.

    Can a eir Representative here please help with my order?
    TIA
    Hi Aranoahi, 

    Could you PM the following details and I can look into this for you?
    1. Registered Name
    2. Registered Address
    3. Landline Number if you are changing it over
    4. DOB
    5. Are you the Account Holder? 

    As soon as I get this information I can look into this for you. 

    Grainne


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