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Waiting 2+ weeks for account and mobile upgrade

  • 04-02-2019 6:56pm
    #1
    ATEDFORD
    Registered Users Posts: 2 ✭


    Hi,
    On Jan 19 I agreed to extend my Eir contract for 2 years and also requested a mobile phone upgrade. Two weeks later and after multiple calls to the loyalty team, multiple chats, multiple messaging I still have no new mobile phone and my Eir account is still telling me my contract ends in August. I’ve just waited 50 mins to speak to the sales team but I had to hang up. Can someone from Eir please please help me. I’ve given up trying to work with the normal support channels. Thanks, Adrian


Comments

  • #2
    softlad
    Registered Users Posts: 34 ✭softlad


    In the same position , think with all that's going on behind the scenes, like me you were out of contract and went for a new deal but it's a bad omen when no one will take your call, this is a sinking ship, time to get another provider, staff are overwhelmed and unable to complain. I v'e asked to speak to supervisors on a couple of calls, staff won't hand calls up the line in fear of being criticised for not being able to handle the problem. Comreg need to investigate the complaint's must be in the thousands


  • #3
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    ATEDFORD wrote: »
    Hi,
    On Jan 19 I agreed to extend my Eir contract for 2 years and also requested a mobile phone upgrade. Two weeks later and after multiple calls to the loyalty team, multiple chats, multiple messaging I still have no new mobile phone and my Eir account is still telling me my contract ends in August. I’ve just waited 50 mins to speak to the sales team but I had to hang up. Can someone from Eir please please help me. I’ve given up trying to work with the normal support channels. Thanks, Adrian
    Hi ATEDFORD, 

    Sorry to hear you have not received your phone. I will certainly look into this. 

    Could you PM the following details? 
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne


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