My contract is up, I can't get in touch with the loyalty team, can someone here help

Duff Man Jr.

I just finished a 12 month contract, 45 a month for 150mb ftth and off peak calls. Online chat say they can't help with a new contract - to ring 1901. Even though sales answer straight away and put me through to the loyalty team I waited a hour today and yesterday and no-one answers.

Can someone put me on the same 12 month contract for 45 a month and get rid of any extra charges for the 80 rolling contract. I'm not interested in eir sport, mobile, or anything else.

Otherwise close my account, i'm not being bitchy, this is not a negotiating tactic, I honesty don't mind which.

And before someone tells me to phone 1901, remember I already did that and they don't answer.

vicwatson

Wasting your time, it’s 1901, wait hours, get cut off and you’ll need to do this 3 or 4 more times, by then your contract will be up they’ll automatically put you on the higher price and then the fun starts

eir: Nicole

Duff Man Jr. wrote: »

I just finished a 12 month contract, 45 a month for 150mb ftth and off peak calls. Online chat say they can't help with a new contract - to ring 1901. Even though sales answer straight away and put me through to the loyalty team I waited a hour today and yesterday and no-one answers.

Can someone put me on the same 12 month contract for 45 a month and get rid of any extra charges for the 80 rolling contract. I'm not interested in eir sport, mobile, or anything else.

Otherwise close my account, i'm not being bitchy, this is not a negotiating tactic, I honesty don't mind which.

And before someone tells me to phone 1901, remember I already did that and they don't answer.

Hi Duff Man Jr,

I do apologise for the long wait times, we are aware of them and are working on reducing them. 

Unfortunately, we are unable to cancel accounts via our social media channels. You will need to contact our Customer Care team on 1901 and request to speak with Loyalty. You can view our cancellation policies here.

~ Nicole

joebre

Made three calls yesterday. Two were cut off at 30 minutes and the other ran to 45 minutes before I cut it off.
Another 30 minute call this morning.
At the same time, I was on to  Tech. Support on another phone to correct misinformation that I received from one of your staff yesterday evening.

Is there anybody that I can talk to ?

Duff Man Jr.

eir: Nicole wrote: »

Duff Man Jr. wrote: »

I just finished a 12 month contract, 45 a month for 150mb ftth and off peak calls. Online chat say they can't help with a new contract - to ring 1901. Even though sales answer straight away and put me through to the loyalty team I waited a hour today and yesterday and no-one answers.

Can someone put me on the same 12 month contract for 45 a month and get rid of any extra charges for the 80 rolling contract. I'm not interested in eir sport, mobile, or anything else.

Otherwise close my account, i'm not being bitchy, this is not a negotiating tactic, I honesty don't mind which.

And before someone tells me to phone 1901, remember I already did that and they don't answer.

Hi Duff Man Jr,

I do apologise for the long wait times, we are aware of them and are working on reducing them. 

Unfortunately, we are unable to cancel accounts via our social media channels. You will need to contact our Customer Care team on 1901 and request to speak with Loyalty. You can view our cancellation policies here.

~ Nicole

Thanks for the reply. Genuine question (not being bitchy or anything) but how long should I keep trying for? I spent a few hours Monday and Tuesday and it's costing a fortune each day.

Thanks

Fralmar

One advice, sent a letter as i am going to do and cancell your contract with EIR, I am losing lot of time and money with them since they installed the fiber on my home 28/01/2019 and internet is not working, anyone came to fix, anyone do nothing and I am trying to finish my contract, but they no answer on 1901 and I was waiting more than 1 hour 3 times today and less than 1 hour i don´t know how many times becuase the call end alone.

eir: Nicole

Duff Man Jr. wrote: »

eir: Nicole wrote: »

Duff Man Jr. wrote: »

I just finished a 12 month contract, 45 a month for 150mb ftth and off peak calls. Online chat say they can't help with a new contract - to ring 1901. Even though sales answer straight away and put me through to the loyalty team I waited a hour today and yesterday and no-one answers.

Can someone put me on the same 12 month contract for 45 a month and get rid of any extra charges for the 80 rolling contract. I'm not interested in eir sport, mobile, or anything else.

Otherwise close my account, i'm not being bitchy, this is not a negotiating tactic, I honesty don't mind which.

And before someone tells me to phone 1901, remember I already did that and they don't answer.

Hi Duff Man Jr,

I do apologise for the long wait times, we are aware of them and are working on reducing them. 

Unfortunately, we are unable to cancel accounts via our social media channels. You will need to contact our Customer Care team on 1901 and request to speak with Loyalty. You can view our cancellation policies here.

~ Nicole

Thanks for the reply. Genuine question (not being bitchy or anything) but how long should I keep trying for? I spent a few hours Monday and Tuesday and it's costing a fortune each day.

Thanks

Hi Duff Man Jr,

I can understand your frustration completely and I do apologise for any inconvenience caused. 

We offer a free to phone Customer Care number (1901). I would recommend calling early in the morning as it may be a less busy time. 

~ Nicole

Fralmar

Duff Man Jr. wrote: »

Thanks for the reply. Genuine question (not being bitchy or anything) but how long should I keep trying for? I spent a few hours Monday and Tuesday and it's costing a fortune each day.

Thanks

5 hours today, twice times they finished the call, finally I have my contract canceled or I think so.

Giveaway

Fralmar wrote: »

Duff Man Jr. wrote: »

Thanks for the reply. Genuine question (not being bitchy or anything) but how long should I keep trying for? I spent a few hours Monday and Tuesday and it's costing a fortune each day.

Thanks

5 hours today, twice times they finished the call, finally I have my contract canceled or I think so.

Eir cannot put you on new 12 month contract without your explicit permission(but they will). Your response in writing by snailmail is that you are on a monthly rolling contract, did not consent to the new contract and notify of cancellation. then cancel all direct debits etc so eir cannot take further money. if there is money owed, eir can then send you an itemised bill for you to pay, but only pay if the amount tallies with what you have used. do not pay anything after the final date of cancellation(30 days after your notiification in writing(registered post) to eir). do not pay any cancellation fees or the outstanding balance for the 12 months as you are on a monthly rolling contract

Fralmar

Giveaway wrote: »

Fralmar wrote: »

Duff Man Jr. wrote: »

Thanks for the reply. Genuine question (not being bitchy or anything) but how long should I keep trying for? I spent a few hours Monday and Tuesday and it's costing a fortune each day.

Thanks

5 hours today, twice times they finished the call, finally I have my contract canceled or I think so.

Eir cannot put you on new 12 month contract without your explicit permission(but they will). Your response in writing by snailmail is that you are on a monthly rolling contract, did not consent to the new contract and notify of cancellation. then cancel all direct debits etc so eir cannot take further money. if there is money owed, eir can then send you an itemised bill for you to pay, but only pay if the amount tallies with what you have used. do not pay anything after the final date of cancellation(30 days after your notiification in writing(registered post) to eir). do not pay any cancellation fees or the outstanding balance for the 12 months as you are on a monthly rolling contract

Thanks a million for your answer, I am in a cooling off period, for this reason they can put me under contract. I am going to follow your advices so thanks a million. FInally I have my cancelation but they are processing as a normal one, not a cooling off period and they send me a message telling me that my cancelation will be in 30 days, so this is not correct, I am not going to pay for a normal cancelation.

Thanks a million, it is being a nightmare.

WestWicklow1

Fralmar wrote: »

Giveaway wrote: »

Fralmar wrote: »

Duff Man Jr. wrote: »

Thanks for the reply. Genuine question (not being bitchy or anything) but how long should I keep trying for? I spent a few hours Monday and Tuesday and it's costing a fortune each day.

Thanks

5 hours today, twice times they finished the call, finally I have my contract canceled or I think so.

Eir cannot put you on new 12 month contract without your explicit permission(but they will). Your response in writing by snailmail is that you are on a monthly rolling contract, did not consent to the new contract and notify of cancellation. then cancel all direct debits etc so eir cannot take further money. if there is money owed, eir can then send you an itemised bill for you to pay, but only pay if the amount tallies with what you have used. do not pay anything after the final date of cancellation(30 days after your notiification in writing(registered post) to eir). do not pay any cancellation fees or the outstanding balance for the 12 months as you are on a monthly rolling contract

Thanks a million for your answer, I am in a cooling off period, for this reason they can put me under contract. I am going to follow your advices so thanks a million. FInally I have my cancelation but they are processing as a normal one, not a cooling off period and they send me a message telling me that my cancelation will be in 30 days, so this is not correct, I am not going to pay for a normal cancelation.

Thanks a million, it is being a nightmare.

If you're with AIB (probably the same with all bank's online systems) you can cancel the direct debit yourself online.

eir: Nicole

Fralmar wrote: »

Giveaway wrote: »

Fralmar wrote: »

Duff Man Jr. wrote: »

Thanks for the reply. Genuine question (not being bitchy or anything) but how long should I keep trying for? I spent a few hours Monday and Tuesday and it's costing a fortune each day.

Thanks

5 hours today, twice times they finished the call, finally I have my contract canceled or I think so.

Eir cannot put you on new 12 month contract without your explicit permission(but they will). Your response in writing by snailmail is that you are on a monthly rolling contract, did not consent to the new contract and notify of cancellation. then cancel all direct debits etc so eir cannot take further money. if there is money owed, eir can then send you an itemised bill for you to pay, but only pay if the amount tallies with what you have used. do not pay anything after the final date of cancellation(30 days after your notiification in writing(registered post) to eir). do not pay any cancellation fees or the outstanding balance for the 12 months as you are on a monthly rolling contract

Thanks a million for your answer, I am in a cooling off period, for this reason they can put me under contract. I am going to follow your advices so thanks a million. FInally I have my cancelation but they are processing as a normal one, not a cooling off period and they send me a message telling me that my cancelation will be in 30 days, so this is not correct, I am not going to pay for a normal cancelation.

Thanks a million, it is being a nightmare.

Hi Fralmar,

I have responded to your PM

~ Nicole

Fralmar

WestWicklow1 wrote: »

Fralmar wrote: »

Giveaway wrote: »

Fralmar wrote: »

Duff Man Jr. wrote: »

Thanks for the reply. Genuine question (not being bitchy or anything) but how long should I keep trying for? I spent a few hours Monday and Tuesday and it's costing a fortune each day.

Thanks

5 hours today, twice times they finished the call, finally I have my contract canceled or I think so.

Eir cannot put you on new 12 month contract without your explicit permission(but they will). Your response in writing by snailmail is that you are on a monthly rolling contract, did not consent to the new contract and notify of cancellation. then cancel all direct debits etc so eir cannot take further money. if there is money owed, eir can then send you an itemised bill for you to pay, but only pay if the amount tallies with what you have used. do not pay anything after the final date of cancellation(30 days after your notiification in writing(registered post) to eir). do not pay any cancellation fees or the outstanding balance for the 12 months as you are on a monthly rolling contract

Thanks a million for your answer, I am in a cooling off period, for this reason they can put me under contract. I am going to follow your advices so thanks a million. FInally I have my cancelation but they are processing as a normal one, not a cooling off period and they send me a message telling me that my cancelation will be in 30 days, so this is not correct, I am not going to pay for a normal cancelation.

Thanks a million, it is being a nightmare.

If you're with AIB (probably the same with all bank's online systems) you can cancel the direct debit yourself online.

Thank you so much, I have an appointment with my bank to solve this.

Duff Man Jr.

eir: Nicole wrote: »

Duff Man Jr. wrote: »

eir: Nicole wrote: »

Duff Man Jr. wrote: »

I just finished a 12 month contract, 45 a month for 150mb ftth and off peak calls. Online chat say they can't help with a new contract - to ring 1901. Even though sales answer straight away and put me through to the loyalty team I waited a hour today and yesterday and no-one answers.

Can someone put me on the same 12 month contract for 45 a month and get rid of any extra charges for the 80 rolling contract. I'm not interested in eir sport, mobile, or anything else.

Otherwise close my account, i'm not being bitchy, this is not a negotiating tactic, I honesty don't mind which.

And before someone tells me to phone 1901, remember I already did that and they don't answer.

Hi Duff Man Jr,

I do apologise for the long wait times, we are aware of them and are working on reducing them. 

Unfortunately, we are unable to cancel accounts via our social media channels. You will need to contact our Customer Care team on 1901 and request to speak with Loyalty. You can view our cancellation policies here.

~ Nicole

Thanks for the reply. Genuine question (not being bitchy or anything) but how long should I keep trying for? I spent a few hours Monday and Tuesday and it's costing a fortune each day.

Thanks

Hi Duff Man Jr,

I can understand your frustration completely and I do apologise for any inconvenience caused. 

We offer a free to phone Customer Care number (1901). I would recommend calling early in the morning as it may be a less busy time. 

~ Nicole

fwiw I know the number that I have been on hold for hours is freephone, I meant the 2.50 I no..w have to pay for a service I dont want is costing me a fortune, €21 so far!

eir: Nicole

Duff Man Jr. wrote: »

eir: Nicole wrote: »

Duff Man Jr. wrote: »

eir: Nicole wrote: »

Duff Man Jr. wrote: »

I just finished a 12 month contract, 45 a month for 150mb ftth and off peak calls. Online chat say they can't help with a new contract - to ring 1901. Even though sales answer straight away and put me through to the loyalty team I waited a hour today and yesterday and no-one answers.

Can someone put me on the same 12 month contract for 45 a month and get rid of any extra charges for the 80 rolling contract. I'm not interested in eir sport, mobile, or anything else.

Otherwise close my account, i'm not being bitchy, this is not a negotiating tactic, I honesty don't mind which.

And before someone tells me to phone 1901, remember I already did that and they don't answer.

Hi Duff Man Jr,

I do apologise for the long wait times, we are aware of them and are working on reducing them. 

Unfortunately, we are unable to cancel accounts via our social media channels. You will need to contact our Customer Care team on 1901 and request to speak with Loyalty. You can view our cancellation policies here.

~ Nicole

Thanks for the reply. Genuine question (not being bitchy or anything) but how long should I keep trying for? I spent a few hours Monday and Tuesday and it's costing a fortune each day.

Thanks

Hi Duff Man Jr,

I can understand your frustration completely and I do apologise for any inconvenience caused. 

We offer a free to phone Customer Care number (1901). I would recommend calling early in the morning as it may be a less busy time. 

~ Nicole

fwiw I know the number that I have been on hold for hours is freephone, I meant the 2.50 I no..w have to pay for a service I dont want is costing me a fortune, €21 so far!

Hi there Duff Man Jr,

I do apologise, I was letting you know in case you weren't aware that we provided a freephone number.


Unfortunately, it is only Loyalty who can remove or cancel services on accounts.

~ Nicole