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New Contract

  • 06-02-2019 8:39am
    #1
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭


    I took out a new contract with Eir on 31-01-2019. "My Eir" has not been updated.  Can you check if my account shows the new contract details please. Thank you.


Comments

  • #2
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Any one home?


  • #3
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Bump


  • #4
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    5 days later and no response.  Where are you getting your 24 hours response time.


  • #5
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Another day with no one in the office


  • #6
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Another day being ignored which just proves to me that the Eir reps here went to the same school as their customer care team, Proved to me that I have made a grave mistake renewing my contract and I have cancelled. Thank God I saw the light before my cooling off period expired. Registered letter sent and DD cacelled. Thank you reps. :D:rolleyes:


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  • #7
    eir: Andre
    Closed Accounts Posts: 49 ✭eir: Andre


    Riva10 wrote: »
    I took out a new contract with Eir on 31-01-2019. "My Eir" has not been updated.  Can you check if my account shows the new contract details please. Thank you.
    Hi Riva10,

    I completely understand your frustration on this matter. We are experiencing a high volume of queries on all platforms.  In order for us to assist you, can you please provide the following information in a PM:
    1. Account name
    2. Account number
    2. Can you confirm if you're the account holder?
    3. Address
    4. Date of birth
    Once I get, I'd be happy to look into this for you.

    -Andre


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