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Eir txt says my phone number is now active, but I only get engaged tone?

  • 06-02-2019 11:15am
    #1
    donas
    Registered Users Posts: 24 ✭


    Hi,
    Eir installed BB for me yesterday and its connecting. This morning I got a text from Eir saying my Phone Number is now active, but I only get an engaged tone and it won't let me dial a number. Also if I try to dial my number from another phone, that phone gets the normal tone for trying to connect, but my house phone never rings.


    I need a phone line that works, help please.

    Donas.

    p.s. The VOIP symbol on the Eir router is not illuminated. I tried rebooting the router. The phone line on my previous service went dead this morning (as expected).


Comments

  • #2
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,580 ✭✭✭✭fritzelly


    The router needs the voip settings resent and possibly a factory reset (by tech support)


  • #3
    donas
    Registered Users Posts: 24 ✭donas


    fritzelly wrote: »
    The router needs the voip settings resent and possibly a factory reset (by tech support)
    Hi, thanks for your help.
    Meanwhile I got through to Eir support chatline.
    The problem was I had plugged my phone into the back of the modem-router. I should have plugged it into the right-hand socket of the wall mounted Eir block.

    For Eir 100Mbit BB, do you know if the final segment of the connection over copper wire uses VDSL or ADSL?

    Thanks Again,
    Donas


  • #4
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,580 ✭✭✭✭fritzelly


    So you don't have VOIP lol

    It use VDSL


  • #5
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    donas wrote: »
    fritzelly wrote: »
    The router needs the voip settings resent and possibly a factory reset (by tech support)
    Hi, thanks for your help.
    Meanwhile I got through to Eir support chatline.
    The problem was I had plugged my phone into the back of the modem-router. I should have plugged it into the right-hand socket of the wall mounted Eir block.

    For Eir 100Mbit BB, do you know if the final segment of the connection over copper wire uses VDSL or ADSL?

    Thanks Again,
    Donas
    Glad to hear you got this fixed donas

    Let us know if you have any other queries

    Grainne


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