call back request

daddy_boy

Hi, I have being trying to contact customer service to change my package via 1901 and web chat but cant get to "speak" to anyone., can you arrange for a call back please, thank you

eir: Grainne

daddy_boy wrote: »

Hi, I have being trying to contact customer service to change my package via 1901 and web chat but cant get to "speak" to anyone., can you arrange for a call back please, thank you

Hi daddy_boy, 

Our social media team are unable to schedule a callback. 

You will need to contact our customer care team on 1901. 

We are aware of long hold times for our customers. You can find more information here

Grainne

GY A1

This is an absolute joke.
I’ve spent a week and half trying to get thru.
Rang 5 or 6 times.
Over an hour on hold
No answer or get hung up.
Can some one ring back

Or is it just the case of cancelling the direct debit.

eir: Grainne wrote: »

Hi daddy_boy, 

Our social media team are unable to schedule a callback. 

You will need to contact our customer care team on 1901. 

We are aware of long hold times for our customers. You can find more information here

Grainne

daddy_boy

eir: Grainne wrote: »

daddy_boy wrote: »

Hi, I have being trying to contact customer service to change my package via 1901 and web chat but cant get to "speak" to anyone., can you arrange for a call back please, thank you

Hi daddy_boy, 

Our social media team are unable to schedule a callback. 

You will need to contact our customer care team on 1901. 

We are aware of long hold times for our customers. You can find more information here

Grainne

Hi,

Thanks for the "answer", 

Tried ringing again today, gave up after 49 mins on hold, whilst also having web chat open to see who would speak to me first. Needless to say failed to make contact.

i had to go into town, so called into my local eir shop and  discussed my problem with them and i was told to ring or chat or email.

Came home and opened the eir site and clicked email us, and this came up

"We are currently upgrading our email platform in order to improve the service provided to you.
During this essential upgrade, the “Contact Us” email function will be temporarily disabled. 
If your query is urgent or you are looking to follow up on a logged issue, please contact us through our contact channels listed above."

The question is

HOW 
DO
 I
 GET
 TO 
SPEAK 
TO 
SOMEONE
 ?

Thoie

daddy_boy wrote: »

HOW 
DO
 I
 GET
 TO 
SPEAK 
TO 
SOMEONE
 ?

Try 

https://twitter.com/conor_pope/status/1093817939789254658

BronsonTB

OP - You need to join the queue & spend a lot longer holding or ringing more often...
The reps here cannot do call back requests (They would be inundated if they did).
Best advise is to ring early after 8am.
Email option has been offline for upgrading since last year.

https://www.boards.ie/ttfthread/2057950712

daddy_boy

i am just going to do it the old fashioned way send a registered letter, giving them 30 days notice and cancelling the service ., and instructing my bank to cancel the DD.

daddy_boy

tried 1901 this morning, and got thru after 40 mins, spoke to someone in "loyalty" and sorted out everything , very helpful 5 gold stars to him, the lads on the end of the phone i feel sorry for they must get tremendous abuse from all the "happy" customers, the people at the top need a good slap !! - so i am happy again

eir: Andre

daddy_boy wrote: »

tried 1901 this morning, and got thru after 40 mins, spoke to someone in "loyalty" and sorted out everything , very helpful 5 gold stars to him, the lads on the end of the phone i feel sorry for they must get tremendous abuse from all the "happy" customers, the people at the top need a good slap !! - so i am happy again

Hi daddy_boy,

I am very happy you got this sorted and with a good outcome.

-Andre