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Eir mobile - turning off Voicemail

  • 06-02-2019 7:56pm
    #1
    fleabag
    Registered Users Posts: 249 ✭✭


    Hi,
    I'd like to turn the voicemail off for my Eir mobile phone.  I never set it up - it appeared spontaneously after going onto bill pay from pre-pay

    I've tried the 002 code mentioned in a previous thread but this application is not recognised by the phone.  The voicemail number wants me to record my name but I'm not doing that because I don't want voicemail anyway.  I get notifications that a voicemail has been left but can't access it because I haven't set up my voicemail so if this is the case why are callers able to leave a message?

    I also want to cancel my bill pay subscription - 2 months in and it's already a nightmare.

    Thanks,
    Fleabag


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    fleabag wrote: »
    Hi,
    I'd like to turn the voicemail off for my Eir mobile phone.  I never set it up - it appeared spontaneously after going onto bill pay from pre-pay

    I've tried the 002 code mentioned in a previous thread but this application is not recognised by the phone.  The voicemail number wants me to record my name but I'm not doing that because I don't want voicemail anyway.  I get notifications that a voicemail has been left but can't access it because I haven't set up my voicemail so if this is the case why are callers able to leave a message?

    I also want to cancel my bill pay subscription - 2 months in and it's already a nightmare.

    Thanks,
    Fleabag
    Hi Fleabag, 

    I can remove voicemail from your account. I will need you to confirm the following details?
    1. Registered Name
    2. Registered Address
    3. Account number
    4. DOB
    5. Are you the Account Holder?

    In regard to the cancellation, I would be unable to process that here. You can find details on how to cancel here

    Grainne


  • #3
    fleabag
    Registered Users Posts: 249 ✭✭fleabag


    eir: Grainne wrote: »
    Hi Fleabag, 

    I can remove voicemail from your account. I will need you to confirm the following details?
    1. Registered Name
    2. Registered Address
    3. Account number
    4. DOB
    5. Are you the Account Holder?

    In regard to the cancellation, I would be unable to process that here. You can find details on how to cancel here

    Grainne

    Hi Gráinne,

    PM sent. Thanks.


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    fleabag wrote: »
    eir: Grainne wrote: »
    Hi Fleabag, 

    I can remove voicemail from your account. I will need you to confirm the following details?
    1. Registered Name
    2. Registered Address
    3. Account number
    4. DOB
    5. Are you the Account Holder?

    In regard to the cancellation, I would be unable to process that here. You can find details on how to cancel here

    Grainne

    Hi Gráinne,

    PM sent.  Thanks.
    Hi fleabag, 

    I have responded to your PM. 

    Thanks, 
    Grainne


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