Looked for a copy of my recording

joebre

PM to Eir yesterday went unasnswered. Grainne, where are you ?
Got number for the Loyalty Team this morning. 1800 303458.
Got trough after 26 minutes.
Asked for recording for my speed upgrade.
Lady said she would give all my details to Customer Service and would be back to me in 3 or 4 minutes.
Got though to CS after another 30 minutes and the person who answered hadn't a clue what I was talking about.
How do you get to speak to someone in the inept organisation ?

joebre

Can someone from Eir post here and ask me to PM them.
It seems that unsolicited PM's to Eir Reps will not be answered !

joebre

My call to the Loyalty Department has been answered after 30 minutes.
Can hear staff giggling in the office for 10 minutes but no one can hear me.
Gone back to the music on hold now.

Absolute joke of an organisation !

fritzelly

Don't know why you are calling loyalty - they don't deal with that, only customer care.

GBX

Response time on here is listed as:

eir Representatives

23 hrs
Response Time

joebre

fritzelly wrote: »

Don't know why you are calling loyalty - they don't deal with that, only customer care.

GBX wrote: »

Response time on here is listed as:

eir Representatives

23 hrs
Response Time

Still waiting from Eir Reps to post here and ask me to PM my details.

joebre

Going to keep bumping this thread until somebody from Eir asks me to PM my contact details

"Customer Services is experiencing difficulties" at this moment when I tried to ring them just now.

Purplej

https://www.eir.ie/opencms/export/sites/default/.content/pdf/privacy/eirSubjectRightsRequestForm.pdf

Hey there
You need to complete the form and then they have no other option than to act or Eir gets fined

Data Protection Officer
eir
1 Heuston South Quarter
St John’s Road
D08 A9RT

Email: dpo@eir.ie

Purplej

I would send it registered post, track and trace

joebre

Purplej wrote: »

https://www.eir.ie/opencms/export/sites/default/.content/pdf/privacy/eirSubjectRightsRequestForm.pdf

Hey there
You need to complete the form and then they have no other option than to act or Eir gets fined

Data Protection Officer
eir
1 Heuston South Quarter
St John’s Road
D08 A9RT

Email: dpo@eir.ie

Thanks for the link.
Will print it out and send it registered post.

joebre

Start of another week !

Can someone from Eir post here and ask me to PM my details.

joebre

Two reps from Eir have replied to posts since I posted at 10.09 this morning. 
On the phone now. Told wait time is 30 minutes. Then I suspect that it will cut off. 

eir: Grainne

joebre wrote: »

PM to Eir yesterday went unasnswered. Grainne, where are you ?
Got number for the Loyalty Team this morning. 1800 303458.
Got trough after 26 minutes.
Asked for recording for my speed upgrade.
Lady said she would give all my details to Customer Service and would be back to me in 3 or 4 minutes.
Got though to CS after another 30 minutes and the person who answered hadn't a clue what I was talking about.
How do you get to speak to someone in the inept organisation ?

Hi joebre, 

I have responded to your PM. 

Thanks, 
Grainne

SortingYouOut

eir: Grainne wrote: »

joebre wrote: »

PM to Eir yesterday went unasnswered. Grainne, where are you ?
Got number for the Loyalty Team this morning. 1800 303458.
Got trough after 26 minutes.
Asked for recording for my speed upgrade.
Lady said she would give all my details to Customer Service and would be back to me in 3 or 4 minutes.
Got though to CS after another 30 minutes and the person who answered hadn't a clue what I was talking about.
How do you get to speak to someone in the inept organisation ?

Hi joebre, 

I have responded to your PM. 

Thanks, 
Grainne

Only took 13 days to reply to the man, great service!

joebre

PM received and replied to.

Hope to hear again soon.

eir: Grainne

joebre wrote: »

PM received and replied to.

Hope to hear again soon.

Hi joebre, 

I have updated you in PM's

Grainne

joebre

So I was told in a PM that my recording was not recorded.

Strange ?

Especially as I know that I did not agree to a contract extension at the time !

Think I will ask ComReg ?

fritzelly

No recording = no proof

eir: Grainne

joebre wrote: »

So I was told in a PM that my recording was not recorded.

Strange ?

Especially as I know that I did not agree to a contract extension at the time !

Think I will ask ComReg ?

Hi joebre, 

Not all of our calls in the call centre are recorded. 

As you signed a contract after this call you are now in a new contract. 

Grainne

joebre

 I understand it is subject to a 14 day cooling off period !

eir: Grainne

joebre wrote: »

 I understand it is subject to a 14 day cooling off period !

Hi joebre, 

Yes, that is correct. You do have a 14 day cooling off period. 

Grainnw