Hi could a rep please assist me I need to port a number EIR Business --> EIR Billpay

martco

Hi
I have 2x mobiles which were part of an old business contract (now elapsed)
I own the handsets (i.e. they are already network unlocked)

The mobiles are no longer needed BUT I would like to retain the 2x numbers and re-task them as I've had them for 10+years and brought them to EIR

I would like to now simply avail of the current billpay sim only deals on offer with EIR but I cannot see how to port them online as the workflow doesn't offer EIR as an option (just voda, etc..)

I was informed previously on the 1800 support line that the way to achieve this was to:
1) first purchase a PAYG sim and port to that followed by 2) porting the PAYG to Billpay sim
but I can't see how to achieve this online anyway as it doesn't permit EIR --> EIR anything

can you help pls?

thanks,
Martin

eir: Grainne

martco wrote: »

Hi
I have 2x mobiles which were part of an old business contract (now elapsed)
I own the handsets (i.e. they are already network unlocked)

The mobiles are no longer needed BUT I would like to retain the 2x numbers and re-task them as I've had them for 10+years and brought them to EIR

I would like to now simply avail of the current billpay sim only deals on offer with EIR but I cannot see how to port them online as the workflow doesn't offer EIR as an option (just voda, etc..)

I was informed previously on the 1800 support line that the way to achieve this was to:
1) first purchase a PAYG sim and port to that followed by 2) porting the PAYG to Billpay sim
but I can't see how to achieve this online anyway as it doesn't permit EIR --> EIR anything

can you help pls?

thanks,
Martin

Hi Martin, 

My apologies your post was not responded to. 

Were you able to get this resolved since your post? 

Thanks,
Grainne

martco

eir: Grainne wrote: »

martco wrote: »

Hi
I have 2x mobiles which were part of an old business contract (now elapsed)
I own the handsets (i.e. they are already network unlocked)

The mobiles are no longer needed BUT I would like to retain the 2x numbers and re-task them as I've had them for 10+years and brought them to EIR

I would like to now simply avail of the current billpay sim only deals on offer with EIR but I cannot see how to port them online as the workflow doesn't offer EIR as an option (just voda, etc..)

I was informed previously on the 1800 support line that the way to achieve this was to:
1) first purchase a PAYG sim and port to that followed by 2) porting the PAYG to Billpay sim
but I can't see how to achieve this online anyway as it doesn't permit EIR --> EIR anything

can you help pls?

thanks,
Martin

Hi Martin, 

My apologies your post was not responded to. 

Were you able to get this resolved since your post? 

Thanks,
Grainne

Hi Grainne,
only partially so I could still use some assistance please. 
It's been a fairly painful experience so far for something so simple....virtually impossible to manage over the phone...on the plus side however I do have a case ID I can give you which I'm sure once u have it you will be able to close the issue
thanks,
Martin

martco

eir: Grainne wrote: »

martco wrote: »

Hi
I have 2x mobiles which were part of an old business contract (now elapsed)
I own the handsets (i.e. they are already network unlocked)

The mobiles are no longer needed BUT I would like to retain the 2x numbers and re-task them as I've had them for 10+years and brought them to EIR

I would like to now simply avail of the current billpay sim only deals on offer with EIR but I cannot see how to port them online as the workflow doesn't offer EIR as an option (just voda, etc..)

I was informed previously on the 1800 support line that the way to achieve this was to:
1) first purchase a PAYG sim and port to that followed by 2) porting the PAYG to Billpay sim
but I can't see how to achieve this online anyway as it doesn't permit EIR --> EIR anything

can you help pls?

thanks,
Martin

Hi Martin, 

My apologies your post was not responded to. 

Were you able to get this resolved since your post? 

Thanks,
Grainne

PM SENT

eir: Grainne

martco wrote: »

eir: Grainne wrote: »

martco wrote: »

Hi
I have 2x mobiles which were part of an old business contract (now elapsed)
I own the handsets (i.e. they are already network unlocked)

The mobiles are no longer needed BUT I would like to retain the 2x numbers and re-task them as I've had them for 10+years and brought them to EIR

I would like to now simply avail of the current billpay sim only deals on offer with EIR but I cannot see how to port them online as the workflow doesn't offer EIR as an option (just voda, etc..)

I was informed previously on the 1800 support line that the way to achieve this was to:
1) first purchase a PAYG sim and port to that followed by 2) porting the PAYG to Billpay sim
but I can't see how to achieve this online anyway as it doesn't permit EIR --> EIR anything

can you help pls?

thanks,
Martin

Hi Martin, 

My apologies your post was not responded to. 

Were you able to get this resolved since your post? 

Thanks,
Grainne

PM SENT

Hi Martin, 

I have received your PM. 

I will look into this and will get back to you. 

Grainne