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Problems moving from Vodafone to eir

  • 07-02-2019 5:45pm
    #1
    tenterhook
    Registered Users Posts: 10 ✭


    I recently moved my phone/broadband to eir from Vodafone. Unfortunately, 
    Vodafone has not stopped billing me. Shouldn't Vodafone have automatically 
    stopped billing me once the line was transferred to eir? I'm not sure what to
    do now.


Comments

  • #2
    Gonad
    Registered Users Posts: 653 ✭✭✭Gonad


    tenterhook wrote: »
    I recently moved my phone/broadband to eir from Vodafone. Unfortunately, 
    Vodafone has not stopped billing me. Shouldn't Vodafone have automatically 
    stopped billing me once the line was transferred to eir? I'm not sure what to
    do now.

    If you only just moved to eir you are probably due a final bill from vodaphone that will credit you back to date eir took the line .


  • #3
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    tenterhook wrote: »
    I recently moved my phone/broadband to eir from Vodafone. Unfortunately, 
    Vodafone has not stopped billing me. Shouldn't Vodafone have automatically 
    stopped billing me once the line was transferred to eir? I'm not sure what to
    do now.
    Hi tenterhook, 

    Once you join our network after providing your Vodafone account information your service should be removed from Vodafone. 

    If you are still getting billed I would advise contacting Vodafone to ensure that your services have been cancelled. 

    Thanks, 
    Grainne


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