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Returned equipment but still received a bill

  • 08-02-2019 12:51pm
    #1
    kaboom51
    Closed Accounts Posts: 2 ✭


    I returned my equipment on 3rd January but i just received a bill for 60e for the same equipment. I tried calling your customer care but because Im no longer a member i could not get through. I talked to someone on web chat and all he could tell me was that it showed the modem as pending and once they sort this out the bills will stop coming, i asked him for assuarances that i will not keep getting charged while this issue is been sorted and he said i will not keep getting charged as long as the modem issue is resolved. I asked him when this will be resolved and he told me when they resolve the modem issue. Im not a professional on going round in circles but i suspect this is going round in circles. Is there anyone who can help me with this? 


Comments

  • #2
    StillThinking
    Registered Users, Registered Users 2 Posts: 390 ✭✭StillThinking


    This happened to me last year. I called and picked the option for sales who then put me through to somebody. I told them I had the receipt for sending the equipment back and they cancelled the amount straight away. I still got a bill the following month for €0.00 but I just ignored it


  • #3
    kaboom51
    Closed Accounts Posts: 2 ✭kaboom51


    Thank you, ill try going the sales route and hopefully it gets resolved.


  • #4
    eir: Andre
    Closed Accounts Posts: 49 ✭eir: Andre


    Hi kaboom51,

    In order for me to assist you can please PM the following information:
    1. Account number
    2. Account name
    3. Date of birth
    4. Address
    5. Can you confirm if you're the account holder?
    -Andre


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