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Negative Bill after close account

  • 08-02-2019 5:31pm
    #1
    Chirla
    Registered Users Posts: 2 ✭


    Hi, 

    I have receive my last bill after close my account.

    The balance is 49,19€

    I have tried to contact with Customer Care through the chat but the service is disgraceful (one of your agents ask me for my "bloody" account number... 4 different agents have told me that my information is not matching their records.. they said my name or my address is incorrect or has misspellings.. even my name!!

    I actually believe that as soon as I mentioned a refund of my last bill, they don't want to give any more information and give me excuses to close the chat.. 

    Can anyone help me please.

    (Snipped)

    Thanks,


Comments

  • #2
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    Chirla wrote: »
    Hi, 

    I have receive my last bill after close my account.

    The balance is 49,19€

    I have tried to contact with Customer Care through the chat but the service is disgraceful (one of your agents ask me for my "bloody" account number... 4 different agents have told me that my information is not matching their records.. they said my name or my address is incorrect or has misspellings.. even my name!!

    I actually believe that as soon as I mentioned a refund of my last bill, they don't want to give any more information and give me excuses to close the chat.. 

    Can anyone help me please.

    (Snipped)

    Thanks,
    Hi there

    Could you please PM the following account information and I will look into this for you.

    Eir account number:
    Full name on the account:
    Date of birth:
    Full postal address:
    Could you please confirm you are the account holder

    Thank you.
    -Ahren


  • #3
    Chirla
    Registered Users Posts: 2 ✭Chirla


    eir: Ahren wrote: »
    Hi there Carmen.

    Could you please PM the following account information and I will look into this for you.

    Eir account number:
    Full name on the account:
    Date of birth:
    Full postal address:
    Could you please confirm you are the account holder

    Thank you.
    -Ahren

    Hi Ahren,

    Thanks for your response.

    I already provide you all the information requested.

    Thanks,
    Carmen


  • #4
    Boards.ie: Mark
    Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Chirla wrote: »
    Hi Ahren,

    Thanks for your response.

    I already provide you all the information requested.

    Thanks,
    Carmen

    Hi there,

    I have deleted your account number from your post. Please contact the rep via private message to provide details requested above, including your account number.

    You can send a private message by hovering over their username and selecting "send private message" from the dropdown menu.

    How can I? User's guide to some features on the new site



  • #5
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    Chirla wrote: »
    eir: Ahren wrote: »
    Hi there Carmen.

    Could you please PM the following account information and I will look into this for you.

    Eir account number:
    Full name on the account:
    Date of birth:
    Full postal address:
    Could you please confirm you are the account holder

    Thank you.
    -Ahren

    Hi Ahren,

    Thanks for your response.

    I already provide you all the information requested.

    Thanks,
    Carmen
    Hi there Carmen.

    Thank you, I have received your PM and will respond to you there now.
    -Ahren


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