Great customer service

Coillte_Bhoy

I know this will have many of you scratching your heads but i have to compliment the eir web chat service today. I couldnt access eirport live last Saturday for a GAA game i wanted to see. It was telling me i had used my monthly swaps etc which was bs but anyway was too late to be arsed contatcing them. Excuse to go the pub and all that. So i was ready today for a marathon session online/phone and had all my relevant details etc ready at hand so i went on webchat, usual frustrating how are you, having a nice day, mayo for sam etc blah blah blah etc and ill pass you on to our technicial team. Well to their credit they were brillaint, i explained my case, ie i hadnt used any of my monthly swaps and within a few minutes the rep told me she had made another swap available, try it out,i did, and it worked so well done EIR.

eir: Ahren

Coillte_Bhoy wrote: »

I know this will have many of you scratching your heads but i have to compliment the eir web chat service today. I couldnt access eirport live last Saturday for a GAA game i wanted to see. It was telling me i had used my monthly swaps etc which was bs but anyway was too late to be arsed contatcing them. Excuse to go the pub and all that. So i was ready today for a marathon session online/phone and had all my relevant details etc ready at hand so i went on webchat, usual frustrating how are you, having a nice day, mayo for sam etc blah blah blah etc and ill pass you on to our technicial team. Well to their credit they were brillaint, i explained my case, ie i hadnt used any of my monthly swaps and within a few minutes the rep told me she had made another swap available, try it out,i did, and it worked so well done EIR.

Hi there Coillte_Bhoy.

Thank you for getting in touch with us here, and thank you for your positive feedback.

I will forward this over to our web chat team.
-Ahren

Duff Man Jr.

Coillte_Bhoy wrote: »

I know this will have many of you scratching your heads but i have to compliment the eir web chat service today. I couldnt access eirport live last Saturday for a GAA game i wanted to see. It was telling me i had used my monthly swaps etc which was bs but anyway was too late to be arsed contatcing them. Excuse to go the pub and all that. So i was ready today for a marathon session online/phone and had all my relevant details etc ready at hand so i went on webchat, usual frustrating how are you, having a nice day, mayo for sam etc blah blah blah etc and ill pass you on to our technicial team. Well to their credit they were brillaint, i explained my case, ie i hadnt used any of my monthly swaps and within a few minutes the rep told me she had made another swap available, try it out,i did, and it worked so well done EIR.

If I pm you my details will you phone and cancel my account cause I cant get hold of anyone.

Duff Man Jr.

eir: Ahren wrote: »

Coillte_Bhoy wrote: »

I know this will have many of you scratching your heads but i have to compliment the eir web chat service today. I couldnt access eirport live last Saturday for a GAA game i wanted to see. It was telling me i had used my monthly swaps etc which was bs but anyway was too late to be arsed contatcing them. Excuse to go the pub and all that. So i was ready today for a marathon session online/phone and had all my relevant details etc ready at hand so i went on webchat, usual frustrating how are you, having a nice day, mayo for sam etc blah blah blah etc and ill pass you on to our technicial team. Well to their credit they were brillaint, i explained my case, ie i hadnt used any of my monthly swaps and within a few minutes the rep told me she had made another swap available, try it out,i did, and it worked so well done EIR.

Hi there Coillte_Bhoy.

Thank you for getting in touch with us here, and thank you for your positive feedback.

I will forward this over to our web chat team.
-Ahren

How come you have time to reply to a post praising customer service but there are a thousand posts from people who cant get basic service that aren't even acknowledged?

eir: Ahren

Duff Man Jr. wrote: »

Coillte_Bhoy wrote: »

I know this will have many of you scratching your heads but i have to compliment the eir web chat service today. I couldnt access eirport live last Saturday for a GAA game i wanted to see. It was telling me i had used my monthly swaps etc which was bs but anyway was too late to be arsed contatcing them. Excuse to go the pub and all that. So i was ready today for a marathon session online/phone and had all my relevant details etc ready at hand so i went on webchat, usual frustrating how are you, having a nice day, mayo for sam etc blah blah blah etc and ill pass you on to our technicial team. Well to their credit they were brillaint, i explained my case, ie i hadnt used any of my monthly swaps and within a few minutes the rep told me she had made another swap available, try it out,i did, and it worked so well done EIR.

If I pm you my details will you phone and cancel my account cause I cant get hold of anyone.

Hi Duff Man Jr.

Unfortunately, we would be unable to schedule a callback or cancel the account through this channel, the only department that will be able to assist with this is our Cancellation Team on 1901/1905(freephone) or 1800 283 099. Please bear in mind that cancellation notifications should always be verbal & can't be canceled via email, texts. 

Alternatively, you may also look at our help and support page here: where we’ve outlined how you can cancel your eir services including notice periods and associated charges.

Thank you.
-Ahren

Duff Man Jr.

eir: Ahren wrote: »

Duff Man Jr. wrote: »

Coillte_Bhoy wrote: »

I know this will have many of you scratching your heads but i have to compliment the eir web chat service today. I couldnt access eirport live last Saturday for a GAA game i wanted to see. It was telling me i had used my monthly swaps etc which was bs but anyway was too late to be arsed contatcing them. Excuse to go the pub and all that. So i was ready today for a marathon session online/phone and had all my relevant details etc ready at hand so i went on webchat, usual frustrating how are you, having a nice day, mayo for sam etc blah blah blah etc and ill pass you on to our technicial team. Well to their credit they were brillaint, i explained my case, ie i hadnt used any of my monthly swaps and within a few minutes the rep told me she had made another swap available, try it out,i did, and it worked so well done EIR.

If I pm you my details will you phone and cancel my account cause I cant get hold of anyone.

Hi Duff Man Jr.

Unfortunately, we would be unable to schedule a callback or cancel the account through this channel, the only department that will be able to assist with this is our Cancellation Team on 1901/1905(freephone) or 1800 283 099. Please bear in mind that cancellation notifications should always be verbal & can't be canceled via email, texts. 

Alternatively, you may also look at our help and support page here: where we’ve outlined how you can cancel your eir services including notice periods and associated charges.

Thank you.
-Ahren

I meant to pm the op since he got an answer, I have been tying to phone 1901 since Monday last week. Also I was being sarcastic. However my other post was 100%  serious..............