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Refund for returned equipment.
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09-02-2019 2:46pm#1I moved house last year and Eir could not provide a landline in the new place.
Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
I was late returning the equipment and was charged for it.
Contacted Eir online chat to ask if I could still return the equipment and get a refund.
Was told I could and given a Freepost address to send it to.
Did this two months ago and include a nopte with the account details.
No sign of a refund yet and contacted the Eir online chat to chase this up.
They person who "assisted" me kept going around in circles and wouldn't answer my question.
Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
Can someone from Eir on this forum deal with this?0
Comments
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Hi mayhem#I moved house last year and Eir could not provide a landline in the new place.
Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
I was late returning the equipment and was charged for it.
Contacted Eir online chat to ask if I could still return the equipment and get a refund.
Was told I could and given a Freepost address to send it to.
Did this two months ago and include a nopte with the account details.
No sign of a refund yet and contacted the Eir online chat to chase this up.
They person who "assisted" me kept going around in circles and wouldn't answer my question.
Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
Can someone from Eir on this forum deal with this?
I would be happy to look into this for you.
Please PM me the following account details.
Eir account number:
Full name on the account:
Date of birth:
Full postal address:
Can you confirm that you are the account holder?
Thank you.
-Ahren0 -
Hello, is anyone going to follow up on this?eir: Ahren wrote: »
Hi mayhem#I moved house last year and Eir could not provide a landline in the new place.
Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
I was late returning the equipment and was charged for it.
Contacted Eir online chat to ask if I could still return the equipment and get a refund.
Was told I could and given a Freepost address to send it to.
Did this two months ago and include a nopte with the account details.
No sign of a refund yet and contacted the Eir online chat to chase this up.
They person who "assisted" me kept going around in circles and wouldn't answer my question.
Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
Can someone from Eir on this forum deal with this?
I would be happy to look into this for you.
Please PM me the following account details.
Eir account number:
Full name on the account:
Date of birth:
Full postal address:
Can you confirm that you are the account holder?
Thank you.
-Ahren0 -
Hi mayhem#
Hello, is anyone going to follow up on this?eir: Ahren wrote: »
Hi mayhem#I moved house last year and Eir could not provide a landline in the new place.
Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
I was late returning the equipment and was charged for it.
Contacted Eir online chat to ask if I could still return the equipment and get a refund.
Was told I could and given a Freepost address to send it to.
Did this two months ago and include a nopte with the account details.
No sign of a refund yet and contacted the Eir online chat to chase this up.
They person who "assisted" me kept going around in circles and wouldn't answer my question.
Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
Can someone from Eir on this forum deal with this?
I would be happy to look into this for you.
Please PM me the following account details.
Eir account number:
Full name on the account:
Date of birth:
Full postal address:
Can you confirm that you are the account holder?
Thank you.
-Ahren
Can you pm me the details of how much you were charged for equipment and what date please, along with the following account information?
1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB
5) 1st line of address
Many thanks
Linzi0 -
I already messaged that last week...eir: Linzi wrote: »
Hi mayhem#
Hello, is anyone going to follow up on this?eir: Ahren wrote: »
Hi mayhem#I moved house last year and Eir could not provide a landline in the new place.
Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
I was late returning the equipment and was charged for it.
Contacted Eir online chat to ask if I could still return the equipment and get a refund.
Was told I could and given a Freepost address to send it to.
Did this two months ago and include a nopte with the account details.
No sign of a refund yet and contacted the Eir online chat to chase this up.
They person who "assisted" me kept going around in circles and wouldn't answer my question.
Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
Can someone from Eir on this forum deal with this?
I would be happy to look into this for you.
Please PM me the following account details.
Eir account number:
Full name on the account:
Date of birth:
Full postal address:
Can you confirm that you are the account holder?
Thank you.
-Ahren
Can you pm me the details of how much you were charged for equipment and what date please, along with the following account information?
1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB
5) 1st line of address
Many thanks
Linzi0 -
Hi mayhem#
I already messaged that last week...eir: Linzi wrote: »
Hi mayhem#
Hello, is anyone going to follow up on this?eir: Ahren wrote: »
Hi mayhem#I moved house last year and Eir could not provide a landline in the new place.
Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
I was late returning the equipment and was charged for it.
Contacted Eir online chat to ask if I could still return the equipment and get a refund.
Was told I could and given a Freepost address to send it to.
Did this two months ago and include a nopte with the account details.
No sign of a refund yet and contacted the Eir online chat to chase this up.
They person who "assisted" me kept going around in circles and wouldn't answer my question.
Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
Can someone from Eir on this forum deal with this?
I would be happy to look into this for you.
Please PM me the following account details.
Eir account number:
Full name on the account:
Date of birth:
Full postal address:
Can you confirm that you are the account holder?
Thank you.
-Ahren
Can you pm me the details of how much you were charged for equipment and what date please, along with the following account information?
1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB
5) 1st line of address
Many thanks
Linzi
I have replied to your pm.
Thanks
~ Linzi0 -
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PM sent.eir: Linzi wrote: »
Hi mayhem#
I already messaged that last week...eir: Linzi wrote: »
Hi mayhem#
Hello, is anyone going to follow up on this?eir: Ahren wrote: »
Hi mayhem#I moved house last year and Eir could not provide a landline in the new place.
Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
I was late returning the equipment and was charged for it.
Contacted Eir online chat to ask if I could still return the equipment and get a refund.
Was told I could and given a Freepost address to send it to.
Did this two months ago and include a nopte with the account details.
No sign of a refund yet and contacted the Eir online chat to chase this up.
They person who "assisted" me kept going around in circles and wouldn't answer my question.
Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
Can someone from Eir on this forum deal with this?
I would be happy to look into this for you.
Please PM me the following account details.
Eir account number:
Full name on the account:
Date of birth:
Full postal address:
Can you confirm that you are the account holder?
Thank you.
-Ahren
Can you pm me the details of how much you were charged for equipment and what date please, along with the following account information?
1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB
5) 1st line of address
Many thanks
Linzi
I have replied to your pm.
Thanks
~ Linzi0 -
Thank you
PM sent.eir: Linzi wrote: »
Hi mayhem#
I already messaged that last week...eir: Linzi wrote: »
Hi mayhem#
Hello, is anyone going to follow up on this?eir: Ahren wrote: »
Hi mayhem#I moved house last year and Eir could not provide a landline in the new place.
Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
I was late returning the equipment and was charged for it.
Contacted Eir online chat to ask if I could still return the equipment and get a refund.
Was told I could and given a Freepost address to send it to.
Did this two months ago and include a nopte with the account details.
No sign of a refund yet and contacted the Eir online chat to chase this up.
They person who "assisted" me kept going around in circles and wouldn't answer my question.
Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
Can someone from Eir on this forum deal with this?
I would be happy to look into this for you.
Please PM me the following account details.
Eir account number:
Full name on the account:
Date of birth:
Full postal address:
Can you confirm that you are the account holder?
Thank you.
-Ahren
Can you pm me the details of how much you were charged for equipment and what date please, along with the following account information?
1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB
5) 1st line of address
Many thanks
Linzi
I have replied to your pm.
Thanks
~ Linzi0
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