Haven't been able to cancel in cooling off period.

kettlegrey · 10-02-2019 1:55pm #1

Hi, writing this on behalf of my older parents.
The parents home got Eir TV and broadband installed around mid Jan. Both internet and TV were absolutely brutal, watching TV was like going back to the 1950s where TV was constantly stopping and stuttering. My parents quickly realised that Eir is not for them! They tried calling the customer service number numerous times to cancel the service within the cool off period. A lot of time was spent holding on the line and they never got to speak to a service rep.
When my parents told me about the issue they were having with cancelling I had them email Eir. This email was a couple of days outside the cooling off period. Nobody ever came back on this email however it does clearly explain that many attempts and a lot of time was spent trying to contact Eir within the cooling off period. This is causing undue stress to my mother.

Can somebody please contact us directly to discuss.

thanks,

Brian

andyK11 · 11-02-2019 3:53pm

Cancelling our a huge problem with Eir. They're useless .Just look at the threads of this forum .

BronsonTB · 11-02-2019 4:00pm

Best to ring early morning (after 8am)

They are having huge issues with customer service over the phone at the moment.

Sticky thread is up to date - https://www.boards.ie/ttfthread/2057916504

Phones calls to get through can be anything from 30min - 2hrs at the moment

kettlegrey · 11-02-2019 5:56pm

My good god - ringing before 8AM and one might get through .... !

@EIR - waiting for a response

PhuckHugh2 · 11-02-2019 6:02pm

My tip as always for getting through to customer service departments is to call the sales line(which they answer in about 10 seconds) and have them transfer you to someone in CS. Never fails.

BronsonTB · 11-02-2019 6:08pm

@PhuckHugh2 - Have you tried that tactic in the last 3 months?
(Not worked for me as the queue the sales guy put me in was the same as everyone else ringing in)

PhuckHugh2 · 11-02-2019 6:20pm

TBH i havent called Eir customer support in years but this works well with Vodafone usually.

eir: Andre · 12-02-2019 5:43pm

kettlegrey wrote: »

Hi, writing this on behalf of my older parents.
The parents home got Eir TV and broadband installed around mid Jan. Both internet and TV were absolutely brutal, watching TV was like going back to the 1950s where TV was constantly stopping and stuttering. My parents quickly realised that Eir is not for them! They tried calling the customer service number numerous times to cancel the service within the cool off period. A lot of time was spent holding on the line and they never got to speak to a service rep.
When my parents told me about the issue they were having with cancelling I had them email Eir. This email was a couple of days outside the cooling off period. Nobody ever came back on this email however it does clearly explain that many attempts and a lot of time was spent trying to contact Eir within the cooling off period. This is causing undue stress to my mother.

Can somebody please contact us directly to discuss.

thanks,

Brian

Hi kettlegrey,

In order for me to assist can you please provide the following information in a PM:
1. Account name
2. Account number
3. Date of birth
4. Address
5. Can you confirm if you're the account holder please?

Once I get this, id happily assist you on this matter.

-Andre

Haven't been able to cancel in cooling off period.

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