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Trying Cancel eir but now 70 minutes on hold

  • 11-02-2019 7:06pm
    #1
    irishtoffee
    Registered Users Posts: 622 ✭✭✭


    Can someone pick up the phone, this is ridiculous.


Comments

  • #2
    Elemonator
    Closed Accounts Posts: 1,271 ✭✭✭Elemonator


    irishtoffee wrote: »
    Can someone pick up the phone, this is ridiculous.
    Take it up with Comreg. 


  • #3
    irishtoffee
    Registered Users Posts: 622 ✭✭✭irishtoffee


    Elemonator wrote: »
    Take it up with Comreg. 

    Now 90 minutes, Anyone have the correct address to write my cancellation to them??


  • #4
    Nalz
    Registered Users, Registered Users 2 Posts: 16,787 ✭✭✭✭Nalz


    Are you switching to another provider? I was on hold with them for 67 minutes. While I was on hold I called an eir store from my house phone.

    They informed me I could just switch at end of contract without cancelling. E.g. virgin media would do the cancellation for you

    However, eir halfed my bill for another years contract so I stayed with them.


  • #5
    eir: Andre
    Closed Accounts Posts: 49 ✭eir: Andre


    irishtoffee wrote: »
    Can someone pick up the phone, this is ridiculous.
    Hi irishtoffee,
    As we continue to make many improvements to our contact centers, we are recruiting and training our teams across our new sites in Cork, Limerick and Sligo. These changes will result in a better experience for eir’s customers in the long term.   
    While we go through this transition, we are facing longer than normal wait times in our Customer Care call centres, we appreciate your patience during this time.
    -Andre


  • #6
    skydish79
    Registered Users Posts: 841 ✭✭✭skydish79


    eir: Andre wrote: »
    irishtoffee wrote: »
    Can someone pick up the phone, this is ridiculous.
    Hi irishtoffee,
    As we continue to make many improvements to our contact centers, we are recruiting and training our teams across our new sites in Cork, Limerick and Sligo. These changes will result in a better experience for eir’s customers in the long term.   
    While we go through this transition, we are facing longer than normal wait times in our Customer Care call centres, we appreciate your patience during this time.
    -Andre
    so how long is the transition going to take

    could we get a timeframe too much time wasted on 1901 to cancel


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  • #7
    Kiwi John
    Registered Users, Registered Users 2 Posts: 77 ✭✭Kiwi John


    skydish79 wrote: »
    eir: Andre wrote: »
    irishtoffee wrote: »
    Can someone pick up the phone, this is ridiculous.
    Hi irishtoffee,
    As we continue to make many improvements to our contact centers, we are recruiting and training our teams across our new sites in Cork, Limerick and Sligo. These changes will result in a better experience for eir’s customers in the long term.   
    While we go through this transition, we are facing longer than normal wait times in our Customer Care call centres, we appreciate your patience during this time.
    -Andre
    so how long is the transition going to take

    could we get a timeframe too much time wasted on 1901 to cancel
    Best of luck I cancelled eir  landline on 20/12/18,went through the 1901 experence but still not disconnected and have had a bill for Feb line rental.


  • #8
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Kiwi John wrote: »
    skydish79 wrote: »
    eir: Andre wrote: »
    irishtoffee wrote: »
    Can someone pick up the phone, this is ridiculous.
    Hi irishtoffee,
    As we continue to make many improvements to our contact centers, we are recruiting and training our teams across our new sites in Cork, Limerick and Sligo. These changes will result in a better experience for eir’s customers in the long term.   
    While we go through this transition, we are facing longer than normal wait times in our Customer Care call centres, we appreciate your patience during this time.
    -Andre
    so how long is the transition going to take

    could we get a timeframe too much time wasted on 1901 to cancel
    Best of luck I cancelled eir  landline on 20/12/18,went through the 1901 experence but still not disconnected and have had a bill for Feb line rental.
    Hi Kiwi John, 

    My apologies for the delay in responding. 

    Could you PM the following details and I can check why your account is not cancelled? 
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne


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