Unable to Cancel Eir Internet, customer service ignores me and increased bills keep c

zarina8

Hello 

I been with Eir net for few years and now that I am with another internet service provider i decided to cancel Eir net but they wont let me. I informed them about cancellation and paid another bill which they sent of 50 euros last month when i was no longer with them, but now they sent another bill. They either hang up the phone or say they are busy. I been trying to call them for 2 weeks to cancel them and waiting for many hours with no luck. They keep sending me new bills in amount of 79 euros.When i spoke to them on chat they say that they're unable to help online or they provide a number which has never worked for me so far. I don't know what to do. Please help. 


Zarina

Boards.ie: Niamh

Welcome to Boards, zarina8. I've moved your query to the eir forum where one of the reps should be able to help with your query. 

eir: Linzi

zarina8 wrote: »

Hello 

I been with Eir net for few years and now that I am with another internet service provider i decided to cancel Eir net but they wont let me. I informed them about cancellation and paid another bill which they sent of 50 euros last month when i was no longer with them, but now they sent another bill. They either hang up the phone or say they are busy. I been trying to call them for 2 weeks to cancel them and waiting for many hours with no luck. They keep sending me new bills in amount of 79 euros.When i spoke to them on chat they say that they're unable to help online or they provide a number which has never worked for me so far. I don't know what to do. Please help. 


Zarina

Hello zarina8

Unfortunately we cannot cancel accounts through Social Media channels.  You can find more information here on how to cancel your services.  If there is anything else I can help you with please don't hesitate to contact me further.

Many thanks

~Linzi

zarina8

My sister was able to cancel account through online chat ,yet when it comes to me im always told its not possible ,when i call and wait for 5 hours the call is hang up on me. I try to call you for 3 weeks with no success. Yesterday i sent back the modem if my account doesnt get cancelled as bills keep coming i will go to lawyer. 

zarina8

This is the worst experience i ever had with this ISP despite being with this company for so many years ,this is the thanks i get.- They wont let me Quit. I can call how many times i want ,for cancelling my account the customer service doesn't exist. 

BronsonTB

You are not alone - https://www.boards.ie/ttfthread/2057916504/12

zarina8

Yeah sadly a lot of people has this issue with Eir net

paddy19

It bloody ridiculous that ComReg allow this sort of crap to continue.

ComReg need to change the regulation so that you cancel by email or at via your online account.

In the interim save yourself a lot of grief:


Get a a copy of your last bill by:


Write "Cancel account" in big black marker across the bill and sign and date it.
Take a photo for your records.

Send the bill by registered snail mail to:

Eir
Account cancellation Team,

Floor 2,
Heuston South Quarter,
St. John’s Road,
Dublin 8

I know this is a pain but a good few Post offices are open Saturday mornings.
Keep a copy of the registered receipt.

Cancel direct debit.

Eir should send you a letter confirming cancellation and requesting return of any equipment and final bill.

Trust me this will save you a mountain of grief and leave you in control.

Of course you shouldn't have to do this but trust its a lot easier than hours on hold and lots of broken promises.

zarina8

Thank you very much for your help. The account has been finally cancelled.

eir: Linzi

zarina8 wrote: »

Thank you very much for your help. The account has been finally cancelled.

Hi zarina8

We are sorry to lose you as a customer but I am happy you got a resolution.

Kind Regards
Linzi