Paying the same esb bills twice

amacca

Hi,

I feel a bit silly but an electricity account I have on a property is set up to be paid by direct debit.

I somehow mixed it up and in addition to the bill being paid by direct debit Ive paid a number of these bills in post office as well without realising until now. I know it says just below the total  "pay by direct debit" but really a comedy of errors resulted in this.

Anyway as a result Ive double paid, how do I go about getting a refund for the overpayment..I can provide proof etc if needed but presumably you can see details of the double payments yourselves?

Electric Ireland: Aoife

Hi amacca,

Thank you for getting in touch. 

We can certainly check the account and request a refund if you have overpaid.

For account security, we need you to please confirm the following details for us via private message:

- Your full name
- Your account number
- The first line of your address
- Your contact number
- Confirmation you are the account holder (Yes/No)

We can then look into your query for you.

Thanks, 
Aoife

amacca

Electric Ireland: Aoife wrote: »

Hi amacca,

Thank you for getting in touch. 

We can certainly check the account and request a refund if you have overpaid.

For account security, we need you to please confirm the following details for us via private message:

- Your full name
- Your account number
- The first line of your address
- Your contact number
- Confirmation you are the account holder (Yes/No)

We can then look into your query for you.

Thanks, 
Aoife

PM sent, thank you.

Electric Ireland: Aoife

Hi amacca,

Thank you for that.

A member of the team will pick up the message as soon as they can.

Thanks, 
Aoife