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Eir CRN number

  • 12-02-2019 10:39pm
    #1
    Steph2207
    Registered Users Posts: 4 ✭


    Hi. After spending hours and hours on hold I managed to get my 2 UAN numbers and my CRN number. However when I called sky to switch, they tell me the CRN is incorrect. My CRN is one digit different than my landline and there is no 0 at the beginning. Can someone contact me please to help my switch over as I can’t sit for anymore hours listening to the same song over and over


Comments

  • #2
    eir: Andre
    Closed Accounts Posts: 49 ✭eir: Andre


    Hi steph2207,

    I completely understand your frustration on this matter, I do apologise. Unfortunately, we are unable to arrange or schedule callbacks via our online channels. To get the CRN number you would need to contact our customer care team directly on (1901).

    -Andre


  • #3
    Steph2207
    Registered Users Posts: 4 ✭Steph2207


    eir: Andre wrote: »
    Hi steph2207,

    I completely understand your frustration on this matter, I do apologise. Unfortunately, we are unable to arrange or schedule callbacks via our online channels. To get the CRN number you would need to contact our customer care team directly on (1901).

    -Andre
    I have done and I got given the wrong number. This has been about 5 hours on hold in total to be given the wrong information


  • #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Steph2207 wrote: »
    eir: Andre wrote: »
    Hi steph2207,

    I completely understand your frustration on this matter, I do apologise. Unfortunately, we are unable to arrange or schedule callbacks via our online channels. To get the CRN number you would need to contact our customer care team directly on (1901).

    -Andre
    I have done and I got given the wrong number. This has been about 5 hours on hold in total to be given the wrong information
    Hi steph2207

    The CRN is the Fixed-Line Telephone Number (or for Standalone Broadband / VoBB accounts it's the Reference Number that begins with 888). You can locate this number on the top right-hand corner of your bill.

    Many thanks

    ~Linzi


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