New sir ftth order

Icyseanfitz · 12-02-2019 11:59pm #1

Hello, I am looking to setup a new order for ftth but eirs website won't let me enter my address to order. My eir code says I'm ftth enabled, which I'm hoping is the case. This is a new house me and my partner are moving into so we have no phone number etc.

Can I set this order up through someone here or do I have to phone eir? I'd really rather not to be honest.

I'm hoping to get the 300mbs package at 49 euro a month on a 12 month contract. The FUP of 1tb no longer exists correct?

tuxy · 13-02-2019 12:03am

Make sure Eir is the best provider for you and checkout which companies have the best feedback. It currently takes over an hour to contact eir tech support by phone while many other companies have wait times of 5 - 10 minutes.

All these companies provide FTTH on the open eir network

https://fibrerollout.ie/rollout-map/where-to-buy-ftth/ (sky is also an option but has not been added to the list yet)

Icyseanfitz · 13-02-2019 10:59am

eir seem to be the only one doing the 300mbs for €50 a month on a 12 month contract, thats the only reason i want to go with them, everyone else seems to be 60-70euro at 12-18 months.

Might try sky as well.

Icyseanfitz · 13-02-2019 3:29pm

Any info?

uncommon_name · 13-02-2019 3:34pm

Go in to a store and set it up. If you do it over the phone they will send someone out with the wrong order, plus it will take you an hour on the phone multiple times, it will frustrate the hell out of you etc... Been through it all before.
Spent 4 months calling them to get it sorted and then someone told me to go in to a store instead. Had the internet installed in the house 3 days later.
Don't waste your time on the phone or chatting to them online. Go in to a store. It's the only way.

eir: Andre · 13-02-2019 5:29pm

Icyseanfitz wrote: »

Hello, I am looking to setup a new order for ftth but eirs website won't let me enter my address to order. My eir code says I'm ftth enabled, which I'm hoping is the case. This is a new house me and my partner are moving into so we have no phone number etc.

Can I set this order up through someone here or do I have to phone eir? I'd really rather not to be honest.

I'm hoping to get the 300mbs package at 49 euro a month on a 12 month contract. The FUP of 1tb no longer exists correct?

Hi Icyseanfitz,

I would recommend calling our sales team on 1800 503 303 directly they would be able to assist you on the best option available.

-Andre

Icyseanfitz · 13-02-2019 9:01pm

I went into the Tralee store and setup an install for next week. One thing I want to clear up though. When I was setting it up I asked about the fair usage policy, the store attendant told me the 1tb cap still exists. I was under the impression all new accounts from July are exempt, what's the truth?

Icyseanfitz · 14-02-2019 12:09pm

Bump

Icyseanfitz · 15-02-2019 1:11pm

Can I please get solid confirmation on the FUP please!

eir: Andre · 15-02-2019 1:37pm

Icyseanfitz wrote: »

Can I please get solid confirmation on the FUP please!

Hi Icyseanfitz,

Any order placed after August 2018 for unlimited bb would be on our unlimited package.

-Andre

Icyseanfitz · 15-02-2019 2:37pm

eir: Andre wrote: »

Hi Icyseanfitz,

Any order placed after August 2018 for unlimited bb would be on our unlimited package.

-Andre

And "unlimited broadband" covers ftth packages?

eir: Linzi · 15-02-2019 3:02pm

Icyseanfitz wrote: »

eir: Andre wrote: »

Hi Icyseanfitz,

Any order placed after August 2018 for unlimited bb would be on our unlimited package.

-Andre

And "unlimited broadband" covers ftth packages?

Hi Icyseanfitz

Yes, FTTH packages are totally unlimited.

Many thanks

~Linzi

Icyseanfitz · 15-02-2019 6:01pm

That's perfect, so I have no 1tb cap on the new ftth package I setup even though the store attendant said there was a fup.

eir: Linzi · 18-02-2019 11:26am

Icyseanfitz wrote: »

That's perfect, so I have no 1tb cap on the new ftth package I setup even though the store attendant said there was a fup.

Hi Icyseanfitz

No there is no 1tb cap anymore.

~Thanks

Linzi

uncommon_name · 28-02-2019 10:53am

Icyseanfitz wrote: »

I went into the Tralee store and setup an install for next week. One thing I want to clear up though. When I was setting it up I asked about the fair usage policy, the store attendant told me the 1tb cap still exists. I was under the impression all new accounts from July are exempt, what's the truth?

Glad you took my advice and went through a store instead. It is a much easier and less frustrating way to go about it.

Icyseanfitz · 08-03-2019 1:15pm

hello, I am a bit confused as to when my first bill will issue and how much it will be. Whenever i log into myeir it says my first bill will be up on the 5th of april, yet i received a text today saying my bill is now ready and will be taken from my account on or around the 20th of this month. I would like to clear this up so that i know how much will be taken, when it will be taken and so can ensure it is paid.

eir: Grainne · 08-03-2019 2:03pm

Icyseanfitz wrote: »

hello, I am a bit confused as to when my first bill will issue and how much it will be. Whenever i log into myeir it says my first bill will be up on the 5th of april, yet i received a text today saying my bill is now ready and will be taken from my account on or around the 20th of this month. I would like to clear this up so that i know how much will be taken, when it will be taken and so can ensure it is paid.

Hi Icyseanfitz,

Your first bill is always generated after your services have become active.

If you PM the following details I can advise you of when we will apply for your direct debit?
1. Registered Name
2. Registered Address
3. Account Number
4. DOB
5. Are you the Account Holder?

Thanks,
Grainne

New sir ftth order

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