Unable to log in to the IOS Eir App (web works)

DriveSkill

Hi,

I've recently signed up to Eir and registered with `My Eir` which seemed to work.

I can login on the website and see my new account number, order number and status etc but if I try and login on the iOS App it just hangs at the `Logging in.....` popup (see attached) and never actually succeeds (or never errors out either!)

I've tried deleting the app completely and re-downloading from the AppStore but same behaviour.

Any reason why I would not be able to login via the App but can login on the web ?

Thanks!

eir: Linzi

DriveSkill wrote: »

Hi,

I've recently signed up to Eir and registered with `My Eir` which seemed to work.

I can login on the website and see my new account number, order number and status etc but if I try and login on the iOS App it just hangs at the `Logging in.....` popup (see attached) and never actually succeeds (or never errors out either!)

I've tried deleting the app completely and re-downloading from the AppStore but same behaviour.

Any reason why I would not be able to login via the App but can login on the web ?

Thanks!

Hi DriveSkill

Unfortunately we cannot deal with technical issues via Social Media channels.  You can speak to the technical department by calling 1901 or click here to chat to someone regarding this issue.  

Many thanks

~Linzi

DriveSkill

eir: Linzi wrote: »

DriveSkill wrote: »

Hi,

I've recently signed up to Eir and registered with `My Eir` which seemed to work.

I can login on the website and see my new account number, order number and status etc but if I try and login on the iOS App it just hangs at the `Logging in.....` popup (see attached) and never actually succeeds (or never errors out either!)

I've tried deleting the app completely and re-downloading from the AppStore but same behaviour.

Any reason why I would not be able to login via the App but can login on the web ?

Thanks!

Hi DriveSkill

Unfortunately we cannot deal with technical issues via Social Media channels.  You can speak to the technical department by calling 1901 or click here to chat to someone regarding this issue.  

Many thanks

~Linzi

ok, thanks!

eir: Linzi

DriveSkill wrote: »

eir: Linzi wrote: »

DriveSkill wrote: »

Hi,

I've recently signed up to Eir and registered with `My Eir` which seemed to work.

I can login on the website and see my new account number, order number and status etc but if I try and login on the iOS App it just hangs at the `Logging in.....` popup (see attached) and never actually succeeds (or never errors out either!)

I've tried deleting the app completely and re-downloading from the AppStore but same behaviour.

Any reason why I would not be able to login via the App but can login on the web ?

Thanks!

Hi DriveSkill

Unfortunately we cannot deal with technical issues via Social Media channels.  You can speak to the technical department by calling 1901 or click here to chat to someone regarding this issue.  

Many thanks

~Linzi

ok, thanks!

No problem.

airuser

DriveSkill wrote: »

eir: Linzi wrote: »

DriveSkill wrote: »

Hi,

I've recently signed up to Eir and registered with `My Eir` which seemed to work.

I can login on the website and see my new account number, order number and status etc but if I try and login on the iOS App it just hangs at the `Logging in.....` popup (see attached) and never actually succeeds (or never errors out either!)

I've tried deleting the app completely and re-downloading from the AppStore but same behaviour.

Any reason why I would not be able to login via the App but can login on the web ?

Thanks!

Hi DriveSkill

Unfortunately we cannot deal with technical issues via Social Media channels.  You can speak to the technical department by calling 1901 or click here to chat to someone regarding this issue.  

Many thanks

~Linzi

ok, thanks!

I was having problems signing in to my eir. Tried calling 1901 for nearly a week but waiting time just went on and on.  Never got an answer.  The shops are unable to help.  Just read the article on Irish Time about eir customer service

eir: Linzi

airuser wrote: »

DriveSkill wrote: »

eir: Linzi wrote: »

DriveSkill wrote: »

Hi,

I've recently signed up to Eir and registered with `My Eir` which seemed to work.

I can login on the website and see my new account number, order number and status etc but if I try and login on the iOS App it just hangs at the `Logging in.....` popup (see attached) and never actually succeeds (or never errors out either!)

I've tried deleting the app completely and re-downloading from the AppStore but same behaviour.

Any reason why I would not be able to login via the App but can login on the web ?

Thanks!

Hi DriveSkill

Unfortunately we cannot deal with technical issues via Social Media channels.  You can speak to the technical department by calling 1901 or click here to chat to someone regarding this issue.  

Many thanks

~Linzi

ok, thanks!

I was having problems signing in to my eir. Tried calling 1901 for nearly a week but waiting time just went on and on.  Never got an answer.  The shops are unable to help.  Just read the article on Irish Time about eir customer service

Hi airuser

Please call our technical team on this direct number 1890 260 260 and speak with one of our advisors. 

Many thanks

~Linzi

airuser

Eventually fixed problem
Thanks

eir: Linzi

airuser wrote: »

Eventually fixed problem
Thanks

Hi airuser

I am glad this issue has been resolved for you. 

Thanks

Linzi