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Where's the cancellation form?

  • 15-02-2019 12:21pm
    #1
    Thoie
    Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭


    As per the T&Cs https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/eir-cooling-off-period-text.pdf  
    5. Cancellation Process To cancel your order before the expiry of the cooling off period, you may fill out a Cancellation Form and return it to us to let us know of our decision. To meet the cancellation deadline it is sufficient that you send this Cancellation Form or notify us by phone before your cooling off period has expired

    Can you let me know where I can find a copy of this cancellation form, as I haven't been able to get through on the phone?


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Thoie wrote: »
    As per the T&Cs https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/eir-cooling-off-period-text.pdf  
    5. Cancellation Process To cancel your order before the expiry of the cooling off period, you may fill out a Cancellation Form and return it to us to let us know of our decision. To meet the cancellation deadline it is sufficient that you send this Cancellation Form or notify us by phone before your cooling off period has expired

    Can you let me know where I can find a copy of this cancellation form, as I haven't been able to get through on the phone?
    Hi Thoie

    Can you pm me the following details please?

    Account Number
    Account Name
    DOB
    Are you the account holder?

    Many thanks

    Linzi


  • #3
    Thoie
    Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    eir: Linzi wrote: »
    Thoie wrote: »
    As per the T&Cs https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/eir-cooling-off-period-text.pdf  
    5. Cancellation Process To cancel your order before the expiry of the cooling off period, you may fill out a Cancellation Form and return it to us to let us know of our decision. To meet the cancellation deadline it is sufficient that you send this Cancellation Form or notify us by phone before your cooling off period has expired

    Can you let me know where I can find a copy of this cancellation form, as I haven't been able to get through on the phone?
    Hi Thoie

    Can you pm me the following details please?

    Account Number
    Account Name
    DOB
    Are you the account holder?

    Many thanks

    Linzi
    Thanks for getting back to me Linzi - I'm unsure why I'd need to PM that information to get a link to a cancellation form mentioned on your website?


  • #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Thoie wrote: »
    eir: Linzi wrote: »
    Thoie wrote: »
    As per the T&Cs https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/eir-cooling-off-period-text.pdf  
    5. Cancellation Process To cancel your order before the expiry of the cooling off period, you may fill out a Cancellation Form and return it to us to let us know of our decision. To meet the cancellation deadline it is sufficient that you send this Cancellation Form or notify us by phone before your cooling off period has expired

    Can you let me know where I can find a copy of this cancellation form, as I haven't been able to get through on the phone?
    Hi Thoie

    Can you pm me the following details please?

    Account Number
    Account Name
    DOB
    Are you the account holder?

    Many thanks

    Linzi
    Thanks for getting back to me Linzi - I'm unsure why I'd need to PM that information to get a link to a cancellation form mentioned on your website?
    Hi Thoie 

    You can find the template here

    Many thanks

    ~Linzi


  • #5
    Thoie
    Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    eir: Linzi wrote: »
    Hi Thoie 

    You can find the template here

    Many thanks

    ~Linzi
    Thanks Linzi,  that doesn't quite look like what I need (as I'm cancelling within the cooling off period, before service has started), but I'll go with something along those lines.


  • #6
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Thoie wrote: »
    eir: Linzi wrote: »
    Hi Thoie 

    You can find the template here

    Many thanks

    ~Linzi
    Thanks Linzi,  that doesn't quite look like what I need (as I'm cancelling within the cooling off period, before service has started), but I'll go with something along those lines.
    Ok Thoie, If there is anything further I can help you with please don't hesitate to contact me further.

    ~Linzi


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