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Deposit on phone upgrade

  • 16-02-2019 10:18am
    #1
    vkus6mt3y8zg2q
    Closed Accounts Posts: 197 ✭✭


    I upgraded my mobile yesterday over the phone. The phone was advertised as €99. The guy in was speaking to said this was a deposit and the €99 is refundable after 6 months. Never heard of this but this is the first time I've upgraded a bill pay mobile. Can anyone from previous experience confirm what i was told is accurate?


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Ayaan Deafening Bleach wrote: »
    I upgraded my mobile yesterday over the phone. The phone was advertised as €99. The guy in was speaking to said this was a deposit and the €99 is refundable after 6 months. Never heard of this but this  is the first time I've upgraded a bill pay mobile. Can anyone from previous experience confirm what i was told is accurate?
    Hi Ayaan Deafening Bleach

    Could you pm me the following details and I will look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address

    Many thanks

    ~Linzi


  • #3
    RobiePAX
    Registered Users, Registered Users 2 Posts: 277 ✭✭RobiePAX


    Existing bill pay customers should never pay deposit as you are already trusted customer. I think what happened is that you were on old Meteor system. When you came looking for upgrade they were migrating you to the new system, which didn't recognize you as already trusted customer.

    I'm fairly certain Eir are able to manually remove that deposit for you.


  • #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    RobiePAX wrote: »
    Existing bill pay customers should never pay deposit as you are already trusted customer. I think what happened is that you were on old Meteor system. When you came looking for upgrade they were migrating you to the new system, which didn't recognize you as already trusted customer.

    I'm fairly certain Eir are able to manually remove that deposit for you.
    Hi RobiePAX

    Some mobile handsets do in fact require a deposit.

    Many thanks

    ~Linzi


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