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Unable to access mobile data

  • 17-02-2019 2:01pm
    #1
    Darth Melkor
    Registered Users Posts: 60 ✭✭


    Hi,

    I can no longer access mobile data on my samsung galaxy a5. I am a bill pay customer.
    Mobile data is on. It asks me to sign into eir network but then some message about proxy settings comes up.

    On myeir it informs me that the number is no longer registered. While following the step by step instructions after altering mcc to 353 it tells me that my profile no longer has access to settings.

    I would appreciate your help.


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Darth Melkor wrote: »
    Hi,

    I can no longer access mobile data on my samsung galaxy a5. I am a bill pay customer.
    Mobile data is on. It asks me to sign into eir network but then some message about proxy settings comes up.

    On myeir it informs me that the number is no longer registered. While following the step by step instructions after altering mcc to 353 it tells me that my profile no longer has access to settings.

    I would appreciate your help.
    Hi Darth Melkor

    Please click here for more information on how to set up your mobile data.

    Many thanks

    Linzi 
     


  • #3
    RobiePAX
    Registered Users, Registered Users 2 Posts: 277 ✭✭RobiePAX


    Common reasons for the problem you are getting are:
    • Data Limit Reached - your data may stop working if you have hit your plan data limit. Eir or Carphone Warehouse branch can check for you if this is causing the issue. Eir webchat "might" check that too but I don't guarantee it.
    • APN settings are wrong - access point settings must be setup correctly and selected for mobile data to work. Make sure your APN settings are setup right as per above link.

    As for the problem that you can't login to My Eir. That happens sometimes when you make changes to your account. You should re-register your number again on the website that should fix it.


  • #4
    Darth Melkor
    Registered Users Posts: 60 ✭✭Darth Melkor


    RobiePAX wrote: »
    Common reasons for the problem you are getting are:
    • Data Limit Reached - your data may stop working if you have hit your plan data limit. Eir or Carphone Warehouse branch can check for you if this is causing the issue. Eir webchat "might" check that too but I don't guarantee it.
    • APN settings are wrong - access point settings must be setup correctly and selected for mobile data to work. Make sure your APN settings are setup right as per above link.

    As for the problem that you can't login to My Eir. That happens sometimes when you make changes to your account. You should re-register your number again on the website that should fix it.

    Thanks.
    I've tried all the steps on the site given but no luck. It just randomly stopped on Friday night. As far as I can tell from 3g watchdog I'm below my data limit at around 700mb or so, though as far as I can recall there used to be an automated text message if one was nearing their limit.

    I've made no changes to my account but have always been a meteor customer so maybe that explains the whole number not registered situation.

    I guess that I'll go into a shop with it. Between the phone and our broadband only working for a few intermittent hours each day I'm not too happy with eir at the moment.

    Thanks again for your time.


  • #5
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Darth Melkor wrote: »
    RobiePAX wrote: »
    Common reasons for the problem you are getting are:
    • Data Limit Reached - your data may stop working if you have hit your plan data limit. Eir or Carphone Warehouse branch can check for you if this is causing the issue. Eir webchat "might" check that too but I don't guarantee it.
    • APN settings are wrong - access point settings must be setup correctly and selected for mobile data to work. Make sure your APN settings are setup right as per above link.


    [*]

    As for the problem that you can't login to My Eir. That happens sometimes when you make changes to your account. You should re-register your number again on the website that should fix it.
    [*]

    Thanks.
    I've tried all the steps on the site given but no luck. It just randomly stopped on Friday night. As far as I can tell from 3g watchdog I'm below my data limit at around 700mb or so, though as far as I can recall there used to be an automated text message if one was nearing their limit.

    I've made no changes to my account but have always been a meteor customer so maybe that explains the whole number not registered situation.

    I guess that I'll go into a shop with it. Between the phone and our broadband only working for a few intermittent hours each day I'm not too happy with eir at the moment.

    Thanks again for your time.
    [*]
    Hi RobiePAX

    We can't deal with technical issues through our Social Media Channels.  You would need to call 1901 or click here to chat to one of our technical advisors.

    Many thanks

    ~Linzi 


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