Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Credit card application - follow on from another thread
Options
-
18-02-2019 1:29pmI didn't think it would be appropriate to latch on to this thread :
https://www.boards.ie/ttfthread/2057956074
My situation is fairly similar. Applied on Feb 1st. Online tool showing still at Step 1. Have called on 3 separate occasions to see where the application is or get some kind of idea of time frame, but just keep getting the same answer that the team is very busy processing applications.
Surely there is some way to try and give people an idea of where they are in the application queue. Are we talking 2 or 3 more weeks. It can't be beyond the system technical capabilities to fetch all applications within a date range, work out average processing time and project an estimated date and then update people via text.
I've no doubt the call centre have many of the same enquiries going in asking for an update on their application, and doing something proactive would mean less calls.0
Comments
-
I didn't think it would be appropriate to latch on to this thread :
https://www.boards.ie/ttfthread/2057956074
My situation is fairly similar. Applied on Feb 1st. Online tool showing still at Step 1. Have called on 3 separate occasions to see where the application is or get some kind of idea of time frame, but just keep getting the same answer that the team is very busy processing applications.
Surely there is some way to try and give people an idea of where they are in the application queue. Are we talking 2 or 3 more weeks. It can't be beyond the system technical capabilities to fetch all applications within a date range, work out average processing time and project an estimated date and then update people via text.
I've no doubt the call centre have many of the same enquiries going in asking for an update on their application, and doing something proactive would mean less calls.
Hi Logically,
Thanks for the message.
As each application is dealt with on a case by case process and depending on the individual application and documents that may need to be checked the time frames can change. Sorry that you haven't had an update on this yet but please be assured that you'll be contacted as soon as your application has been fully processed.
Thanks again,
Darren.0 -
Bank of Ireland: Darren wrote: »I didn't think it would be appropriate to latch on to this thread :
https://www.boards.ie/ttfthread/2057956074
My situation is fairly similar. Applied on Feb 1st. Online tool showing still at Step 1. Have called on 3 separate occasions to see where the application is or get some kind of idea of time frame, but just keep getting the same answer that the team is very busy processing applications.
Surely there is some way to try and give people an idea of where they are in the application queue. Are we talking 2 or 3 more weeks. It can't be beyond the system technical capabilities to fetch all applications within a date range, work out average processing time and project an estimated date and then update people via text.
I've no doubt the call centre have many of the same enquiries going in asking for an update on their application, and doing something proactive would mean less calls.
Hi Logically,
Thanks for the message.
As each application is dealt with on a case by case process and depending on the individual application and documents that may need to be checked the time frames can change. Sorry that you haven't had an update on this yet but please be assured that you'll be contacted as soon as your application has been fully processed.
Thanks again,
Darren.0 -
Bank of Ireland: Darren wrote: »I didn't think it would be appropriate to latch on to this thread :
https://www.boards.ie/ttfthread/2057956074
My situation is fairly similar. Applied on Feb 1st. Online tool showing still at Step 1. Have called on 3 separate occasions to see where the application is or get some kind of idea of time frame, but just keep getting the same answer that the team is very busy processing applications.
Surely there is some way to try and give people an idea of where they are in the application queue. Are we talking 2 or 3 more weeks. It can't be beyond the system technical capabilities to fetch all applications within a date range, work out average processing time and project an estimated date and then update people via text.
I've no doubt the call centre have many of the same enquiries going in asking for an update on their application, and doing something proactive would mean less calls.
Hi Logically,
Thanks for the message.
As each application is dealt with on a case by case process and depending on the individual application and documents that may need to be checked the time frames can change. Sorry that you haven't had an update on this yet but please be assured that you'll be contacted as soon as your application has been fully processed.
Thanks again,
Darren.
Thanks for getting back to us and for the feedback. Please be assured that all the feedback we receive here is passed on to the relevant department.
Thanks again,
Darren.0
Advertisement