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DO YOU EVER GET TO SPEAK TO EIR CUSTOMER CARE????

  • 18-02-2019 1:43pm
    #1
    t00128445
    Registered Users Posts: 2 ✭


    Hi Guys, 

    Recently signed up to eir broadband and need to speak to agent about the order etc. Been on hold for over 25 minutes today and approx. 1.5 hours each day for last 3 days eventually giving up as nobody answering! Amazing that when I called back and hit the sign up for a new product, my wait time for an agent was approx. 30 seconds but of course they couldn't help as the wrong department!


Comments

  • #2
    Pbbuster
    Registered Users Posts: 90 ✭✭Pbbuster


    I’ve been trying to get through to loyalty team for 3 weeks!!! I’m gone as soon as I get out of contract


  • #3
    t00128445
    Registered Users Posts: 2 ✭t00128445


    Pbbuster wrote: »
    I’ve been trying to get through to loyalty team for 3 weeks!!! I’m gone as soon as I get out of contract
    Absolute nightmare! Loyalty team name really suits! :D 


  • #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    t00128445 wrote: »
    Hi Guys, 

    Recently signed up to eir broadband and need to speak to agent about the order etc. Been on hold for over 25 minutes today and approx. 1.5 hours each day for last 3 days eventually giving up as nobody answering! Amazing that when I called back and hit the sign up for a new product, my wait time for an agent was approx. 30 seconds but of course they couldn't help as the wrong department!
    Hi t00128445

    Could you pm me the following information along with your query and I will look into it for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address

    Many thanks

    ~Linzi


  • #5
    BronsonTB
    Registered Users, Registered Users 2 Posts: 1,897 ✭✭✭BronsonTB


    OP - Have you checked this sticky tread before posting, as this is known issue?

    https://www.boards.ie/ttfthread/2057916504/12

    www.sligowhiplash.com - 2nd & 3rd Aug '25



  • #6
    Pbbuster
    Registered Users Posts: 90 ✭✭Pbbuster


    https://www.irishtimes.com/news/consumer/i-am-absolutely-disgusted-frustration-with-eir-customer-service-reaches-crescendo-1.3792723



    At least the journo’s are reporting it now!


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