Faulty iPhone and warranty

Doodah7

I am asking on behalf of my father-in-law (for whom I am authorised to speak on behalf of) who purchased online (and entered into a bundle contract with eir) for an iPhone 6 in October 2017. The phone developed a fault recently whereby the screen becomes unresponsive.

I spoke with an eir representative in-store who repeated (as a mantra) that there was only a one-year warranty on iPhones. I tried to explain that consumer rights under the Sale of Goods Act supersede the warranty but she was (quite rudely) having none of it and insisting that if the phone was sent off for repair, there would be a fee.

I would be grateful please for advice from eir as to how I proceed from here?

eir: Linzi

Doodah7 wrote: »

I am asking on behalf of my father-in-law (for whom I am authorised to speak on behalf of) who purchased online (and entered into a bundle contract with eir) for an iPhone 6 in October 2017. The phone developed a fault recently whereby the screen becomes unresponsive.

I spoke with an eir representative in-store who repeated (as a mantra) that there was only a one-year warranty on iPhones. I tried to explain that consumer rights under the Sale of Goods Act supersede the warranty but she was (quite rudely) having none of it and insisting that if the phone was sent off for repair, there would be a fee.

I would be grateful please for advice from eir as to how I proceed from here?

Hi Doodah7

iPhones come with a one year manufacturer’s warranty for hardware repair and up to 2 years of technical support from the date of purchase. You can visit apple support for technical support on your iphone or call the Apple support line on 1850 946 191.  You can also use the Apple Online Assistant to send your iphone for repair.


Many thanks


~Linzi

Doodah7

Thanks but no thanks. I know exactly what the warranty on an iPhone is. What I do not know is why eir do not respect Statutory Rights under the Sale of Goods Act? A new iPhone should be expect to last longer than 18 months, especially when not subject to any abuse and when it simply decided to not work properly.

His contract is with eir NOT Apple and therefore eir, and only eir, should be offering either a repair, a replacement or a refund as provided for in legislation.

Therefore how do I pursue my father-in law's statutory rights in this case? Or do I simply short-circuit eir and go straight to the Small Claims Court to seek a remedy?

eir: Linzi

Doodah7 wrote: »

Thanks but no thanks. I know exactly what the warranty on an iPhone is. What I do not know is why eir do not respect Statutory Rights under the Sale of Goods Act? A new iPhone should be expect to last longer than 18 months, especially when not subject to any abuse and when it simply decided to not work properly.

His contract is with eir NOT Apple and therefore eir, and only eir, should be offering either a repair, a replacement or a refund as provided for in legislation.

Therefore how do I pursue my father-in law's statutory rights in this case? Or do I simply short-circuit eir and go straight to the Small Claims Court to seek a remedy?

Doodah7

Apologies, If you wish to make a formal complaint please click here to follow the procedure. 

Many thanks

~Linzi 

Richard Fox

[font=Helvetica, Arial, sans-serif]Hi Doodah 7,[/font]


Consumers in the European Union, have the benefit of certain statutory rights against the seller when goods they purchase do not conform to the terms of the sale contract i.e the goods are of unsatisfactory quality or don't match description.



Under such laws, consumers have a minimum of 24 months from the date of delivery of the product to claim against the seller if a non-conformity arises.

Eir should comply, if not go to the Small Claims Court.




Reichard