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I hung up after 49 minutes waiting

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  • 18-02-2019 3:19pm
    #1
    Zascar
    Moderators, Motoring & Transport Moderators, Music Moderators Posts: 12,778 Mod ✭✭✭✭


    I now live overseas so I called to cancel my bill contract and go to pay as you go. I waited approx 20 mins to speak to someone who said they need to pass me through to the cancellation department. Then I waited another 30 minutes, only to hang up. Bare in mind i was calling from overseas so god knows how much its going to cost me.

    Can someone please call me?


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    #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Zascar wrote: »
    I now live overseas so I called to cancel my bill contract and go to pay as you go. I waited approx 20 mins to speak to someone who said they need to pass me through to the cancellation department. Then I waited another 30 minutes, only to hang up. Bare in mind i was calling from overseas so god knows how much its going to cost me.

    Can someone please call me?
    Hi Zascar, 

    Sorry to hear you are unable to get through to our customer care team. 

    The process to cancel your account can be found here

    Our international customer care team can be contacted by calling [font=arial, sans-serif]+35314307085[/font]


    [font=arial, sans-serif]Apologies for the inconvenience caused. [/font]


    [font=arial, sans-serif]Grainne[/font]


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    #3
    paddy19
    Registered Users Posts: 1,144 ✭✭✭paddy19


    Trust me the easiest way to cancel your bill is to send a copy of your bill as complaint by email to:

    ccm@eir.ie

    If you do not get a satisfactory response within 10 days send the same email to ComReg at

    consumerline@comreg.ie

    Calling Eir is a waste of time and money.


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    #4
    BronsonTB
    Registered Users Posts: 1,896 ✭✭✭BronsonTB


    OP, it's well documented you will need to hold a lot longer than that at the moment to get through.
    Try early morning after 8am.

    Sticky about this - https://www.boards.ie/ttfthread/2057916504/13

    www.sligowhiplash.com - 3rd & 4th Aug '24 (Tickets on sale now!)



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    #5
    paddy19
    Registered Users Posts: 1,144 ✭✭✭paddy19


    I'd suggest you don't bother your ass calling Eir at anytime.

    You'll end waiting and getting commitments that may or may not hold.

    Email this outfit, when things are important they get written down!
    Keep it short and simple, make sure you are clear about what exactly you want.

    Conversations can be discounted by "you weren't clear" or "you misunderstood."

    Email gives you a date stamped written request which you can then escalate to ComReg on the very unlikely event that service is not 100%!


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    #6
    Zascar
    Moderators, Motoring & Transport Moderators, Music Moderators Posts: 12,778 Mod ✭✭✭✭Zascar


    Thanks Paddy I emailed them yesterday as you said, I'll let you know.


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    #7
    Zascar
    Moderators, Motoring & Transport Moderators, Music Moderators Posts: 12,778 Mod ✭✭✭✭Zascar


    So I just called the number above as directed, at 8am to be at the top of the queue, and after 30 mins on hold I was told I eventually got through, but need to be transferred to the cancellations team - but they don't open until 9am. Ffs.

    He told me he would give me a direct number, but its a 1800 so won't work internationally. There is no other way. What a joke. Eir:Grainne - can you arrange a callback from the cancellations team?

    Does anyone know if there is a way for me to simply cancel the payment? I don't want thm to get any more of my money... I checked in AIB and there is no standing order or direct debit - they must just have my debit card but I need that for other stuff...

    Any suggestions?


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    #8
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Zascar wrote: »
    So I just called the number above as directed, at 8am to be at the top of the queue, and after 30 mins on hold I was told I eventually got through, but need to be transferred to the cancellations team - but they don't open until 9am. Ffs.

    He told me he would give me a direct number, but its a 1800 so won't work internationally. There is no other way. What a joke. Eir:Grainne - can you arrange a callback from the cancellations team?

    Does anyone know if there is a way for me to simply cancel the payment? I don't want thm to get any more of my money... I checked in AIB and there is no standing order or direct debit - they must just have my debit card but I need that for other stuff...

    Any suggestions?
    Hi Zascar, 

    I have responded to your PM. 

    Grainne


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