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Ported over and waiting for refund

  • 18-02-2019 9:18pm
    #1
    dragona
    Registered Users, Registered Users 2 Posts: 1,647 ✭✭✭


    Hello I ported my number over to another provider, and you sent me an email saying I was in credit I contacted you via chat and was told I would receive a refund, I am still waiting. Please don't ask me to provide an account number, I have shredded all my bills. I have a bank reference number given to me via your customer support about the refund.

    I would like my refund asap. Please advise.


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    dragona wrote: »
    Hello I ported my number over to another provider, and you sent me an email saying I was in credit I contacted you via chat and was told I would receive a refund, I am still waiting. Please don't ask me to provide an account number, I have shredded all my bills. I have a bank reference number given to me via your customer support about the refund.

    I would like my refund asap. Please advise.
    Hi dragona

    For data protection purposes we require the following information in order to bring up your account and look into this issue for you.  Could you pm me the following information please? :~  

    1) eir Landland number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address?
    6) What eir package did you have?
    7) How did you pay your bill?

    Many thanks

    Linzi


  • #3
    dragona
    Registered Users, Registered Users 2 Posts: 1,647 ✭✭✭dragona


    eir: Linzi wrote: »
    Hi dragona

    For data protection purposes we require the following information in order to bring up your account and look into this issue for you.  Could you pm me the following information please? :~  

    1) eir Landland number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address?
    6) What eir package did you have?
    7) How did you pay your bill?

    Many thanks

    Linzi

    I received it this morning thanks anyway


  • #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    dragona wrote: »
    eir: Linzi wrote: »
    Hi dragona

    For data protection purposes we require the following information in order to bring up your account and look into this issue for you.  Could you pm me the following information please? :~  

    1) eir Landland number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address?
    6) What eir package did you have?
    7) How did you pay your bill?

    Many thanks

    Linzi

    I received it this morning thanks anyway
    Your're welcome.  I am glad you got sorted.

    ~Linzi


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