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Issues with Climote - Now can't turn on the heating at all.

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  • 19-02-2019 9:39am
    #1
    klm1
    Registered Users Posts: 81 ✭✭


    We've had climote for about a year and it's been okay, prone to a few small issues, but generally its been fine. 
    Today it's refusing to turn on the heating, so I pressed the small black button as guided by your FAQ's. On the reboot, its getting stuck at Initialising Device 35%. It will eventually go from 35% to the home screen, but the screen is then non responsive, has the wrong time on it, isnt reading the temperature and none of the buttons will do anything.
    Can you advise please, as we now cannot turn on the heating?
    Thanks,


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    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi klm1,

    Sorry to read of this issue. I'm afraid we are not in a position to advise here on Social Media as this is a query for another department, the Home Energy Services team. It may be a query for Climote themselves specifically, so we recommend contacting Climote first on 042 9395020.

    The Home Services team are available on 1850 372 333 until 6pm.

    Best regards,
    Una


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