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New client very unhappy with service.

  • 20-02-2019 11:05am
    #1
    Registered Users Posts: 13


    Broadband was installed to my house 6 days ago. Before I got it installed the guy on the phone told me there was no internet deal for €29.99 available, even though I told him friends/family got this deal. He signed me up to a higher deal and said i could cancel within 14 days if I was not happy. Soon as I got off the phone I noticed that there is indeed a deal promoted all over the website for €29.99. I have tried calling eir and been left holding for up to an hour. If I do not hear back from someone today I will be cancelling my services. Not a great first impression at all!!! 


Comments

  • Registered Users, Registered Users 2 Posts: 1,896 ✭✭✭BronsonTB


    This sticky highlights you should expected delays ringing customer services.

    https://www.boards.ie/ttfthread/2057916504/13

    Further threads detail how to cancel without spending hours on the phone.

    www.sligowhiplash.com - 2nd & 3rd Aug '25



  • Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    missie1968 wrote: »
    Broadband was installed to my house 6 days ago. Before I got it installed the guy on the phone told me there was no internet deal for €29.99 available, even though I told him friends/family got this deal. He signed me up to a higher deal and said i could cancel within 14 days if I was not happy. Soon as I got off the phone I noticed that there is indeed a deal promoted all over the website for €29.99. I have tried calling eir and been left holding for up to an hour. If I do not hear back from someone today I will be cancelling my services. Not a great first impression at all!!! 
    Hi missie1968

    Could you pm me the following details and I will look into this for you.

    Registered Name:
    Registered Address:
    Account Number:
    DOB:
    Are you the account holder?

    Many thanks

    ~Linzi


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